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This topic contains 5 replies, has 2 voices.

Last updated by Carlos Rojas 5 months, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
June 14, 2019 at 8:01 am #4019089

Sohieb Alhamwi

I am trying to: I have an issue with translating the products categories

Link to a page where the issue can be seen: hidden link
The problem in the second section "Curated collection of
featured projects"

I expected to see: The name of the category in Arabic

Instead, I got: I get only the English category the campaign is translated successfully though.

June 14, 2019 at 9:01 am #4019787

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML.
- Go to WPML -> Support -> Troubleshooting link -> Apply the steps pointed out in the attached image.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos

June 14, 2019 at 9:35 am #4019913

Sohieb Alhamwi

I followed those steps but still, nothing changed.
There's a weird issue in that section I think it's better to check it out through the wordpress dashboard

June 14, 2019 at 9:43 am #4019981

Sohieb Alhamwi

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June 14, 2019 at 9:52 am #4020173

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feeback.

1.- In this case I kindly ask you to describe the steps to reproduce the issue. You can attach screenshots in your next message so I can have a better understanding of the issue.

2.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Regards,
Carlos

June 14, 2019 at 8:21 pm #4023991

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for the information provided.

I logged in the site but I can't find the product category 'Medical'.

Please describe the steps to edit the category 'Medical' in the site.

Regards,
Carlos