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This topic contains 7 replies, has 2 voices.

Last updated by assafD 4 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 7, 2020 at 2:57 pm #6081575

assafD

Tell us what you are trying to do?
I am trying to translate all button and texts in the product page where I run an auction of the products.
Main language of the website is Bulgarian.

Is there any documentation that you are following?
I am trying to do that in the String Translation but can not find any of the buttons text (for example "Place Bid"
The plugin support said that their domain is: woo_ua but I do not see it.
May there is an setting that I need to make trough the WPML to have this domain visible.
This plugin is working with the Wooommerce

And one more thing - Can I translate Woocommerce error messages?
What is the link to your site?
hidden link

May 7, 2020 at 4:46 pm #6082661

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

First of all, thank you very much for your patience and sorry to have you waiting - there is a very full ticket queue at the moment and it takes us a bit more than usual to answer tickets.

Now, regarding your request, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

May 8, 2020 at 9:53 pm #6091359

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the credentials.

I can confirm that I was able to log in.

Can you please create a full website backup and then go here (hidden link) and update the WPML plugins to the latest version?

Please let me know when that's done.

I will be waiting for your response.

PS: Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week.

Kind regards,
Mihai

May 12, 2020 at 11:59 am #6112613

assafD

Hello.
I was not able to update due a maintance of your side.
But once I manage will update you if this solve my problem.
Thanks.

May 12, 2020 at 3:08 pm #6114405

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Ok, thank you for your confirmation.

Kind regards,
Mihai

May 12, 2020 at 7:21 pm #6116373

assafD

Hello, again.
I update the the WPML plugin but still can not see the domain " woo_ua " in the string translation or any of the buttons text (for example "Place Bid")
Thanks in advance.
Galya

May 13, 2020 at 3:45 pm #6123863

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there, Galya, and welcome back!

The issue was that the plugin was not scanned with WPML yet.

I went to WPML > Theme and Plugins localization > found the plugin you mentioned > checked the box and then clicked the button for scanning.

Now, the strings show up in WPML > String Translation (I'm attaching screenshots).

You can now find them and translate them.

Kind regards,
Mihai

May 13, 2020 at 9:11 pm #6126523

assafD

My issue is resolved now. Thank you!