This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 2 months, 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
August 5, 2019 at 5:44 pm #4342321

carloe-2

Tell us what you are trying to do? I need to translate WP Forms in Spanish, Italian and Portuguese

Is there any documentation that you are following? I just saw some docs on WP Forms

Is there a similar example that we can see? No, I don't have one

What is the link to your site? hidden link

August 5, 2019 at 7:14 pm #4342703

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

August 6, 2019 at 2:47 pm #4348701

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I took a detailed look in your website and confirmed currently the WPForms plugin is no yet fully compatible with WPML as you can confirm at: https://wpml.org/documentation/plugins-compatibility/.

This is why if you need to stay with WPForms instead of trying a compatible alternative such as Contact Form 7 and Gravity Forms, you would need to create a different form per language, then you can insert the shortcode of the form to its respective language.

See:
hidden link
hidden link

We have already forwarded it to our developers so a compatibility should be considered for WPML in the future. Thank you for your understanding, have a nice day.