Translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to complete translations on their site due to incorrect formatting markers in the Advanced Translation Editor.
Solution:
1. We suggested making minor changes to the primary language page and then retranslating it to see if this resolves the issue.
2. We asked the client to copy the exact sentence and make changes to the texts

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Tagged: ATE

This topic contains 8 replies, has 0 voices.

Last updated by luigiC-18 1 year, 4 months ago.

Assisted by: Kor.

Author	Posts
March 5, 2025 at 8:58 am #16777142
luigiC-18	Background of the issue: I am trying to complete translations on my site hidden link using WPML. Symptoms: The translations cannot be completed because the formatting markers are wrong. Questions:
March 5, 2025 at 10:55 am #16777897
Kor	Thanks for contacting us. Could you please share the Advanced Translation Editor URL here so that I could check the translations directly on our end here? In the meantime, please try making minor changes to the primary language page and retranslate it and see if it fixes it.
March 5, 2025 at 11:19 am #16778014
luigiC-18	Hi Kor this is the editor hidden link
March 5, 2025 at 1:12 pm #16778806
luigiC-18	The problem is markers wrong. I try to do the change but nothing happen, I have six pages with the same problem. Its possible someone to fix it?
March 5, 2025 at 1:20 pm #16778853
Kor	Thanks for your reply. I will require temporary access (WP-Admin and FTP) to your website where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
March 6, 2025 at 4:10 am #16780995
Kor	Thanks for your patience. Our 2nd Tier Support checked and could you please copy the exact sentence and make changes to the texts to see if it helps?
March 6, 2025 at 8:06 am #16781583
luigiC-18	Hi, for me the problem is in the markers because one marker is missing and in another the marker color is missing. These two markers are the cause of the problem. I attach the attachment where you can see exactly the problem. Even if I change the sentences the markers remain the same.
March 6, 2025 at 8:14 am #16781698
luigiC-18	Please check the two attachments: in one you can clearly see that a marker is missing, only a yellow one is visible. In the other one the problem is in the color that are different. I hope that today we can solve the problem. Thanks
March 6, 2025 at 8:23 am #16781711
Kor	Thanks for your reply. Please refer to this screen recording that shows you what I've done to fix it. hidden link 1. copy the exact sentence 2. make changes to the texts? Could you try?
March 6, 2025 at 9:27 am #16781979
luigiC-18	Thank you very much Kor. Thanks alot.