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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate all strings for an email sent to a customer, but the translation does not apply to the email title and subject, although it works for the body of the email.
Solution:
We recommend checking the profile language of the account used to create the booking. You can find this setting by navigating to Users-> Profile-> Language in your WordPress dashboard. If the profile language is set to anything other than Site Default, please change it to Site Default and create a new booking.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 34 replies, has 2 voices.

Last updated by Osama Mersal 12 months ago.

Assisted by: Osama Mersal.

Author Posts
June 27, 2024 at 8:04 am #15841564

lamineD

Hi,

very weird!

I changed language to "Français"

Regards

Capture d’écran 2024-06-27 100431.png
June 27, 2024 at 8:06 am #15841626

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please change it to Site Default (The first option).

Thanks,
Osama

June 27, 2024 at 8:07 am #15841628

lamineD

Hi,

Done.

Regards

June 27, 2024 at 8:11 am #15841639

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks. Please check the third email (2024-06-27 10:10:25) in the mail log and let me know if it works correctly. (hidden link)

Best regards,
Osama

June 27, 2024 at 8:37 am #15841853

lamineD

Hi Ossama,

1. I saw in WP Mail logging
2. I did a test on my end, and it didn't work

For your knowledge base.

1. I deduced the issue was that I was not able to set the language to "Default site setting" on the production site.
2. I dug it, and I disable the parameter in the screenshot
3. Then I was able to set it to "Default site value"
4. I did a test, and all the strings were in french

Thanks for your time, your investigation, and your support.

June 27, 2024 at 8:38 am #15841856

lamineD

the screenshot

Capture d’écran 2024-06-27 103807.png
June 27, 2024 at 8:42 am #15841913

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

You are more than welcome! 🙂 Please don't hesitate to open a new ticket if you face any other issues. We are always happy to help you.

Have a great day!

Best regards,
Osama

June 27, 2024 at 9:00 am #15842038

lamineD

Thanks Ossama