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This topic contains 3 replies, has 2 voices.

Last updated by Otto 11 months, 1 week ago.

Assigned support staff: Otto.

Author Posts
July 2, 2020 at 8:41 am


Here are steps to reproduce this issue.

1. Add below HTML code:

<script src="<em><u>hidden link</u></em>"></script>
 function timestamp() { var response = document.getElementById("g-recaptcha-response"); if (response == null || response.value.trim() == "") {var elems = JSON.parse(document.getElementsByName("captcha_settings")[0].value);elems["ts"] = JSON.stringify(new Date().getTime());document.getElementsByName("captcha_settings")[0].value = JSON.stringify(elems); } } setInterval(timestamp, 500); 

<form action="<em><u>hidden link</u></em>" method="POST">

<input type=hidden name='captcha_settings' value='{"keyname":"RecaptchaProd","fallback":"true","orgId":"00D20000000Bqjw","ts":""}'>
<input type=hidden name="orgid" value="00D20000000Bqjw">
<input type=hidden name="retURL" value="<em><u>hidden link</u></em>">

<label for="name">Name</label><input  id="name" maxlength="80" name="name" size="20" type="text" required /><br>
<label for="email">Email</label><input  id="email" maxlength="80" name="email" size="20" type="email" required /><br>
Product<select  id="00N1r00000KZxmX" name="00N1r00000KZxmX" title="Web-to-case product">
<option value="">--None--</option>
<option value="DSS">DSS</option>
<option value="eSignatures">eSignatures</option>
<option value="IDS">Identity Services</option>
<option value="Smart Documents">Smart Documents</option>
<option value="Other">Other</option>

<label for="subject">Subject</label><input  id="subject" maxlength="80" name="subject" size="20" type="text" required /><br>
<label for="description">Description</label><textarea name="description" required></textarea><br>

<input type=hidden id="priority" name="priority" value="P3 - Non Urgent">

<input type="hidden"  id="external" name="external" value="1" /><br>

<div class="g-recaptcha" data-sitekey="6Lcp2VIUAAAAAEbuQYtVYxBXx6XeYes0AhSmhYBU"></div><br>
<input type="submit" name="submit">


In Elementor HTML code widget.

2. Then opens the page in Classic Translation Editor.

3. It shows part of the HTML code to translate and not complete HTML as you can see in the attached screenshot.

How can I fix this issue?

Thank you

July 2, 2020 at 10:29 am
July 4, 2020 at 10:37 am #6519493


Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello Kristoff,

Just to let you know that I managed to reproduce the issue and escalated the ticket to our second tier support.

I'll get back to you as soon as I have news regarding this issue.

Kind regards,


July 7, 2020 at 12:18 pm #6538611


Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)


Just a quick update.

We are still checking the problem but we found that it works with the ATE:

It may help you as a workaround while we fix this.

Let me know if this helps, please.

Kind regards,


July 7, 2020 at 3:54 pm #6541193


Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hi again 🙂

Just FYI, the issue has been escalated to our development team.

Kind regards,