Translation have gone missing from the backend

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: ATE

This topic contains 29 replies, has 2 voices.

Last updated by Kor 1 month, 3 weeks ago.

Assisted by: Kor.

Author	Posts
September 6, 2023 at 4:30 pm
michelN-4	Hi, I noticed that many of our translations, which we hired a translation agency to do for us and inserted manually, have gone missing from the backend. On the front-end we can still see the translated text. But it's causing confusion for when we want to add new text to see some of the already translated text missing. Why is this happening and how can we solve it? Thanks, Michel.
September 6, 2023 at 4:51 pm
September 6, 2023 at 5:05 pm #14354289
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've checked your Website and I'm able to see issues with translations. However, after running the troubleshooting options here hidden link , it seems to fix it. Could you please ask your translators to translate other languages and see if it works? Chinese language hidden link works fine now.
September 6, 2023 at 5:33 pm #14354377
michelN-4	I am checking the same page - Our Members (Chinese), and the issue persists. There's sections that are blank and the bar at the bottom says 75% complete.
September 7, 2023 at 8:49 am #14357225
michelN-4	I have created a translation (automatic) on the back-end but it's not carried over to the front-end. Why is this?
September 7, 2023 at 3:34 pm #14361357
michelN-4	Hi. Can you please reply to my two previous messages?
September 7, 2023 at 4:19 pm #14361705
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for getting back to me. I'd like to apologize for the delay in my response. I have made some minor adjustments to the page title, which you can view here: hidden link . These changes have been documented in the following screen recording: hidden link . By making these adjustments, it should refresh the "Advanced Translation Editor," which should, in turn, resolve the translation issue you encountered earlier. Could you please give it another try and let me know if the translation process is functioning correctly now?
September 7, 2023 at 5:42 pm #14362081
michelN-4	Hi Kor, Renaming the page has not worked. There are still sections where the translation is missing (see screenshot). Michel.
September 8, 2023 at 4:43 pm #14367901
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. As a troubleshooting step, would you mind trying to complete the translations for the Arabic language and verifying if it resolves the issue? Making some minor adjustments to the primary language page should refresh the Advanced Translation Editor, allowing it to save the correct translations. Just like the homepage that we were working on earlier. Let me know how it goes.
September 11, 2023 at 8:07 am #14373363
michelN-4	Hi Kor, The issue is not about whether or not the translations can be added. The issue is that the translations that I added some time ago, are now gone missing. Sure - I can re-add all translations but that's going to take time and cost money. I want to know why the translations went missing in the first place and how we stop that happening again? This is a premium plugin and we're paying good money for it - I shouldn't have to re-add translations as a 'solution'. Please propose something better! Michel.
September 11, 2023 at 2:34 pm #14377353
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own. For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To assist you further, please follow these instructions: Watch the Duplicator instructions video: hidden link Refer to the instructions provided by WPML on how to provide supporters a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files. Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large. Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
September 15, 2023 at 9:04 am
September 18, 2023 at 4:24 pm #14414113
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please provide access to a staging site? I need both the WP and FTP access. Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
September 19, 2023 at 4:02 pm
September 20, 2023 at 8:05 pm #14433297
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Please allow me to escalate this to our 2nd Tier Support for further investigation. I will come back to you as quickly as possible.

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