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This topic contains 1 reply, has 2 voices.

Last updated by Carlos Rojas 4 months, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
May 21, 2019 at 2:38 pm #3856197

volkerR-6

I am trying to:

translate the strings in the visual composer objects , but i cannot see this string like normal Article

I expected to see: the text from 2.png in 1.png

Instead, I got: another text

May 21, 2019 at 7:15 pm #3858471

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- Please describe the steps to find/edit this text.

2.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Kind regards,
Carlos