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Tagged: Translation Management
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This topic contains 23 replies, has 2 voices.
Last updated by Bigul 1 year, 4 months ago.
Assigned support staff: Bigul.
Author | Posts |
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August 20, 2019 at 3:57 am #4420443 | |
raymondW |
I am trying to: Re-edit a translated page. Link to a page where the issue can be seen: on the backend console: "Pages" -> Edit a Page -> "Pen" icon to translate --> Check all "Translation is complete" boxes --> See translation progress is 100% --> Hit "Save and Close" -> Reloaded to original language page -> Hit the "Pen" icon again to edit the translation, again -> "Translation is complete" boxes revert back to unchecked I expected to see: As I did not change the original language page, "Translation is complete" boxes should have remained unchanged. Instead, I got: Only modules naming with ": content" at suffix revert back to "Translation is complete" boxes unchecked. Luckily, the original and translated content are both intact. |
August 20, 2019 at 7:01 am #4420953 | |
Bigul Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hello, Welcome to the WPML support forum. I will do my best to help you to resolve these issues. This may be happening because of the older version of WPML(3.9.4). Please try the following steps after a full site backup and make sure the issues are existing or not. 1) Increase *WP Memory Limit* to *256*(the minimum required memory limit for WPML is *128*). Please check the following links for more details https://wpml.org/home/minimum-requirements/ https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php 2) Increase the *MaxInputVars* of PHP settings to *10000*. Please check the following article for more details or contact your system admin/hosting provider for this purpose. hidden link 3) Upgrade to the latest version of WPML(4.2.7 series) plugins -- Bigul |
August 20, 2019 at 10:08 am #4422467 | |
raymondW |
Do you have any suggestion of compatible backup plugin to make a "full site backup" of my website which is running WPML? In case the version upgrade failed, I hope that I can restore the website without hassle. Any comments welcome. |
August 20, 2019 at 12:00 pm #4423351 | |
Bigul Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hello, Thank you for the updates. You can use Duplicator - https://wordpress.org/plugins/duplicator/ or All-in-One WP Migration https://wordpress.org/plugins/all-in-one-wp-migration/ plugin for creating the site backup. Both are free plugins. Please check and let me know your feedback. -- Bigul |
August 21, 2019 at 3:18 am #4427685 | |
raymondW |
Thanks for your suggestions, Bigul. |
August 21, 2019 at 12:35 pm #4431449 | |
Bigul Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hello, Thank you for the updates. Please create a PHP file for example info.php with the following code. Then place it in the root directory of the site. Accessing this file like hidden link will help you to get the details of the Server settings. <?php // Show all information, defaults to INFO_ALL phpinfo(); ?> Please check this article hidden link for more details. May you have to contact your hosting provider to upgrade PHP configuration values. -- Bigul |
August 23, 2019 at 11:31 am #4446369 | |
raymondW |
Thanks Bigul, I completed the updates. |
August 23, 2019 at 4:43 pm #4448873 | |
Bigul Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hello, Thank you for the updates. I am not able to reproduce the issue exactly in hidden link page. It shows the correct translation for the Chinese page. As per the following screenshot the translation is not completed yet. So I have a couple of requests to track the issue. https://wpml.org/wp-content/uploads/2019/08/4446369-Annotation_2019_08_23_192801.png 1) Please check you are getting any JavaScript error in browser console while saving the Page from Translation Editor. Does it happen with other browsers too? 2) Please share with me the WordPress debug.log (not WPML debug information). Please check this page for instructions https://wpml.org/documentation/support/debugging-wpml/ To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to: // Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 ); // Use dev versions of core JS and CSS files (only needed if you are modifying these core files) define( 'SCRIPT_DEBUG', true ); In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check you are getting any errors or warning related to WPML in the log file. If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion). -- Bigul |
August 23, 2019 at 6:33 pm #4449363 | |
raymondW |
I can partially reproduce the problem by the following: However, my problem is that I do not get the option to connect the translations on the concerned page (hidden link) which is the original language page. (att #4) Could you please help me to connect my translations? You can have a look at my WP back stage anytime if you need. |
August 26, 2019 at 7:00 am #4456211 | |
Bigul Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hello, Thank you for the details. I would like to access the admin area of your site for further checking. Please fill the private details fields after a full site backup. Please check the following links for more details about our private information sharing policies. hidden link -- Bigul |
August 27, 2019 at 5:48 pm #4468769 | |
Bigul Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hello, Thank you for the updates. I can log in to the site now. The following pages are not translated yet. Please check the attached images for more details. hidden link hidden link Please try the following troubleshooting steps after a site backup and make sure you can connect the translations. 1) Go to WPML>>Support page 2) Click on Troubleshooting link (blue link in the middle of the page) 3) In Troubleshooting page, please click on the following options of the *Clean up* section. Wait for confirmation of processing after each one. - Clear the cache in WPML -- Bigul |
August 28, 2019 at 2:56 am #4470797 | |
raymondW |
I have followed your steps of Clean up already. |
August 28, 2019 at 5:33 pm #4476159 | |
Bigul Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hello, Thank you for the details. Please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. -- Bigul |
September 2, 2019 at 2:00 am #4493671 | |
raymondW |
Okay, thank you for help. |
September 3, 2019 at 7:23 am #4501639 | |
Bigul Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hello, Thank you for your permission. I made a Duplicator copy of your site and debugging the issue now. Will get back to you as soon as possible. Please wait. -- Bigul |