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This topic contains 5 replies, has 2 voices.

Last updated by Mihai Apetrei 4 months ago.

Assigned support staff: Mihai Apetrei.

Author Posts
January 21, 2022 at 12:26 pm #10403067

corneliuI

I do not have the option of translation management; when i try to install the translation management plugin it gives me the error that it has already been integrated in the CMS. I attached pictures . I also can't find the wizard option

Untitled-2.jpg
Untitled-1.jpg
January 21, 2022 at 12:49 pm #10403373

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there and a Happy New Year! 🙂

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

January 21, 2022 at 2:49 pm #10404461

corneliuI

?

January 21, 2022 at 4:16 pm #10405359

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there and thank you for the credentials.

I don't know if you did anything but I am able to see and access the Translation Management area without any issues.

It can be accessed from here:
hidden link

Please check the screenshot I attached below, too.

Mihai

Screenshot 2022-01-21 at 6.15.17 PM.png
January 21, 2022 at 4:21 pm #10405399

corneliuI

Yes, I reset everything and it worked; but now I have another problem, I automatically translated the whole site, but when I preview to see a translation I get the error below

Untitled-3.jpg
January 21, 2022 at 5:10 pm #10406185

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there and thank you for the confirmation.

From my understanding, there is also a new issue that you are looking to have fixed.

Our support policy allows us to take care of only one issue per ticket.

Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.

As the original issue is resolved may I kindly ask you to please mark this ticket as resolved and open a new ticket for the additional issue?

Thank you very much for your understanding and we are looking forward to helping you with the other issues in the upcoming tickets.

Kind regards,

Mihai