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This topic contains 14 replies, has 2 voices.

Last updated by marekS-18 6 months ago.

Assigned support staff: Bruno Kos.

Author Posts
February 12, 2019 at 12:16 pm

marekS-18

I am trying to: Translate my new pages added last time

Link to a page where the issue can be seen: hidden link

I expected to see: Translation editing page

Instead, I got: ERR_TOO_MANY_REDIRECTS

It´s possibly after update to WordPress 5+.

February 13, 2019 at 9:41 am #3192922

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

Can you provide debug information so I could get a better view of your current setup? I have enabled debug information for this ticket and this is how you can easily provide this info:
https://wpml.org/faq/provide-debug-information-faster-support

Also, do you have the latest WPML and all of its addons updated already?

Regards,
Bruno Kos

February 13, 2019 at 10:30 am #3193303

marekS-18

Hi Bruno.
Yes, I've got all plugins updated to newest versions
Best Regards
Marek

February 13, 2019 at 12:11 pm #3193836

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi Marek,

Great - can you tell me how can I reproduce this? Is it the following:

- open any page in original language
- open translation (I see you are using ATE)
- when returning back to the site, you get: ERR_TOO_MANY_REDIRECTS

Also, what are "new pages added last time" - are these newly pages (so redirect thing is not happening on older pages?

If the above workflow is correct, can you please check if this issue appears when:

- only WPML plugins are activated, as it will tell us if there is an interaction issue with other plugin
- theme is set to a WordPress default like Twenty Seventeen as it will tell us if there is an interaction issue with your theme

Please make a full backup of your site before trying this or make these changes on a staging/development site!

You can use plugins such asUpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

February 15, 2019 at 8:35 pm #3206546

marekS-18

Hi Bruno.
I have done all tests and the issue appears in all mentioned situations even basic theme was activated. Unfortunately i broke my site by testing it, I have a copy but can´t upload at the moment because of the limit on server side. My IT will gets back all it but after weekend, then just want to let you know about issue is still appears and you can start check what is wrong after weekend.
Best Regards
Marek

February 18, 2019 at 6:59 am #3210256

marekS-18

Hello again Bruno.
The website is got back to its latest version. You can now login to the panel and check your translation plugin. As I mentioned before, I did all tests and still doesn't work.
Best regards
Marek

February 18, 2019 at 7:27 am #3210347

marekS-18

It may help, I´ve checked my other website ibericacoast.com has the same issue
Best Regards
Marek

February 18, 2019 at 8:49 am #3210557

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi Marek,

I am currently dealing with another client who seems to be having the exact same thing:
https://wpml.org/forums/topic/too-many-redirects-13/

I am currently consulting our 2nd tier about this - can you give me wp-admin info? I tried wpmlsupport, but get ERROR: Invalid username for it.

I have marked your next reply private so you can safely add this information.

Regards,
Bruno Kos

February 18, 2019 at 10:05 am #3211009

marekS-18

Hi.
I´m sorry, I forgot to create the user back after reload the website 🙂
Now is all right
Best Regards
Marek

February 18, 2019 at 11:08 am #3211559

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi Marek,

Can you make me site admin? I can't seem to check most WPML settings.

Regards,
Bruno Kos

February 18, 2019 at 11:51 am #3211838

marekS-18

Done.

February 18, 2019 at 1:18 pm #3212366

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Ok, I can see that you are having:

Error: No method error: undefined method `organization' for nil:NilClass

issue that we've seen before and reported. I will need to make some direct changes inside your database - therefore, can you make a full backup of the site and install ARI Adminer plugin?

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Let me know once you get there so that I could proceed!

Regards,
Bruno Kos

February 19, 2019 at 1:52 pm #3216931

marekS-18

Hi Bruno.
All done. I've got all files and database copied. This plugin is installed too.
Best Regards
Marek

February 19, 2019 at 4:03 pm #3217892

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi Marek,

Can you run the wizard now:
hidden link

And let me know if the issue is still there? This is what I see now when clicking the link above.

Regards,
Bruno Kos

February 19, 2019 at 5:44 pm #3218453

marekS-18

Hi Bruno.
Thank you very much, looks like all is okay now. I can get back to translate all rest
Best Regards
Marek