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This topic contains 3 replies, has 2 voices.

Last updated by Oscar Miras 5 months ago.

Assigned support staff: Oscar Miras.

Author Posts
May 10, 2019 at 7:44 am #3782039

clementeR

Hi,

First of all, thanks for your support. Amazing work!

I have an issue with WPML: some of the pages that I'm tranlating, after a couples of hours go back to the original language. It¡s not happening in every single page, but in some of then. For example: Home in english and french.

May 10, 2019 at 10:28 am #3783283

Oscar Miras

Hi,

Welcome to the WPML support team!

Before considering the main issue, I've checked that your WordPress PHP memory is quite slow. This can lead to several problems (maybe the one we are facing at the moment).

Could you increase the WordPress memory in your wp-config.php file? The wp-config.php file is located in your WordPress root directory. It's the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it, or maybe you can access the file using the file manager in your hosting webpage.

Change or modify the following lines:

/** WP Memory Limit */
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Make sure you modify them before the line:

/* That's all, stop editing! Happy blogging. */

You can check if your values have been properly updated in WPML > Support.

I would like to know: how have you checked that the pages are translated? Do you visit the Front End (hidden link) after translating a page and you check that the whole page is in French? It would be a good test to do so: translate the page to English/French and visit the page in the front end, for example, as incognito mode in Google Chrome, to check if the content has been succesfully translated and it is displayed in the front end.

Please, increase the PHP memory and perform that test. Also it would be helpful to know which method do you translate content. Do you use advanced translator editor? Do you use classic editor? Or maybe you use the WordPress editor itself? A snapshot would be also helpful.

When you are done, please, share the results with me so we can work on the issue further.

Related documentation:
https://wpml.org/home/minimum-requirements/
https://wpml.org/documentation/translating-your-contents/page-builders/

Thank you for your collaboration,
Óscar.

May 16, 2019 at 5:04 pm #3828237

clementeR

Hi again,

Thanks for your response. 5 days ago I did the changes that you asked for and I did again the translations.

But now the Home in english and in french are in spanish again.

What would be the problem?

May 16, 2019 at 6:31 pm #3828935

Oscar Miras

Hi,

I've checked that you have not installed or activated the plugins WPML String Translation and WPML Translation Management. These plugins are mandatory in order to make the theme Kallyas work. Also, here you can find how to properly translate content with this theme. Please, make sure you follow this guide: https://wpml.org/documentation/theme-compatibility/kallyas-theme/#getting-started

You can download WPML directly from your account: https://wpml.org/account/downloads/

After installing them, please, check if the issue happens again. If it happens again, try to remember in which scenario it happens. Does it happen when you edit content? Does it happens after some time and you eventually notice it? Do you have any cache system installed in your server?

Thank for your collaboration,
Oscar.