The repeater field is set to copy once per WPML recommendations. The subfields are set to "translate." Are you able to assign this to someone familiar with the plugin just to limit the back and forth? We are hoping to resolve this as soon as possible. Thank you!
Additional notes: we created a new custom field group with three fields, set all three to "Copy Once", but only one of the fields is actually available in the translation editor. Could you have someone login if I provide credentials to determine the source of the bug?
1. I can definitely transfer you to another colleague of mine if you would prefer that but I think you are in good hands. In case you would still prefer me to do that, please let me know and I would be more than happy to help you with that request.
2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
This issue is pretty weird and I have a strong feeling that this might happen as a compatibility issue between WPML and (at least) one of the active plugins or the current theme.
To further debug the problem I’d like to replicate your site locally.
I will need your written approval to be able to duplicate your site using a plugin called "Duplicator" and test your site in a testing environment so can you please let me know if this is ok with you?
After we find the solution for this, the duplicated site will be deleted.
Please let me know.
I will be waiting for your response.
Kind regards,
Mihai
The topic ‘[Closed] Translation missing fields’ is closed to new replies.
