This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 5 replies, has 2 voices.
Last updated by Osama Mersal 7 months, 2 weeks ago.
Assigned support staff: Osama Mersal.
Author | Posts |
---|---|
September 30, 2021 at 7:59 pm #9699333 | |
michaelB-205 |
Hello, Already opened 2 tickets and chat closed due to inactivity. Please follow up on these 2 items and let's solve this. Include this mail in mail sending |
October 1, 2021 at 11:48 am #9703199 | |
michaelB-205 |
Below is transcript of the chat: WPML Support Bot : Hi, before assigning your chat to Bobby, please describe in details, what is happening - note that there are buttons below that can help you add debug information, screenshots and more. Please note: this chat will close automatically if we don\'t hear from you after 5 minutes. If your issue takes longer to type out, you can simply reply with a \'Hi\' to keep the chat open. michaelB-205 : Okay, I am providing all data from dev here michaelB-205 : Dev has translated woocomerce plugin text using WPML theme and plugin translation see: hidden link but he has noticed that translate is not working on any string translation of theme and plugin text. I had attached a support debug information. michaelB-205 : This is not only text, it\'s applied to all text from theme and plugins. michaelB-205 : But sure. Bobby : haelf is your theme\'s name? Bobby : Click on the pencil to make sure it\'s translated (im sure it is) michaelB-205 : So suggestion for this is to go through all of the problematic strings and do it in same manner? michaelB-205 : Okay michaelB-205 : I am updating you here michaelB-205 : Can you share maybe additional details now for this? |
October 1, 2021 at 11:51 am #9703273 | |
michaelB-205 |
Details of flow that's not working with string translation Let me know additional steps |
October 3, 2021 at 9:32 am #9710603 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Sorry for the late reply. I've checked the footer, and the string seems to be translated. (Kindly check the attached screenshot) If the string is not translated correctly, could you please let me know where to check it in the front end and the theme files? Also, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) Your next answer will be private, which means only you and I have access to it. ❌ Please backup your database and website ❌ ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Thanks for your cooperation Regards, |
October 4, 2021 at 12:31 pm #9716119 | |
michaelB-205 |
I can provide only wp-admin and not FTP access, as I need static IP to the domain provider to be submitted and upon submitting to ask them to give access to you based on this IP. If you can provide this we can share details from our end. We have a backup of site. In addition to this translation only working when this field is enabled (Look for strings while pages are rendered) Can you tell me why? |
October 4, 2021 at 12:37 pm #9716225 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, If you could provide the WordPress dashboard access to the test site, that would be great to check why it's working only when the "Look for strings while pages are rendered" option is enabled. If you could share the access details, would it be possible to share a duplicator package of your site? I've checked the footer now, and it's working, is the option enabled now? Thanks, |
The topic ‘[Closed] Translation not working’ is closed to new replies.