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This thread is resolved. Here is a description of the problem and solution.

Problem:
backend of the translated page looks fine, but when I go to see the page, all the elements are out of order

Solution:
The header of the theme is not translated hence breaking the layout of the page.

Relevant Documentation:

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by antoniaH 1 year, 1 month ago.

Assisted by: Kor.

Author Posts
December 22, 2022 at 4:47 pm

antoniaH

Hi, I am having issues with the compatibility of WPML and WPBakery... all is working fine until I try and create the translation in the second language, the backend of that page looks fine, but when I go to see the page, all the elements are out of order

December 22, 2022 at 5:27 pm
December 22, 2022 at 5:28 pm #12702727

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own?

We usually recommend the free Plugin “Duplicator” for this purpose.

If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded.

★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/

If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files.

Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big).

Your next reply will be private, which means that only you and I will be able to see it and have access to it.

You can paste the link to the file there.

Once the problem is resolved I will delete the local site.

Thanks!

Kor

December 22, 2022 at 6:01 pm
December 23, 2022 at 7:03 pm #12707921

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I've checked on my local dev site and have a solution. You need to translate the header for the English Language page here hidden link .

The missing header on the English Language page is breaking the page.

Could you give it a try and let me know how it goes?

Thanks!

Kor

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.