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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing mixed content issues when translating the 'admin_texts_astra-settings' domain, where translations were replacing the original English text with Spanish on their website.
Solution:
The client resolved the issue before the WPML support team could provide a solution. However, if you're experiencing similar issues, we recommend setting up a staging website to test translations thoroughly before applying them to the live site. This approach helps identify and fix translation issues without affecting the live environment.

If this solution is outdated or does not apply to your case, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.

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This topic contains 13 replies, has 1 voice.

Last updated by Carlos Rojas 3 weeks, 3 days ago.

Assisted by: Carlos Rojas.

Author Posts
May 16, 2025 at 2:52 pm #17042559

bikbulatovaE

Background of the issue:
I am trying to translate the 'admin_texts_astra-settings' domain, but it creates mixed content with translations instead of the original text. The issue can be seen on this page: hidden link.

Symptoms:
I expected to see English text such as 'Entrega en todo el mundo con seguimiento' and '14-day money-back guarantee', but instead, I got Spanish text.

Questions:
Why is the translation of 'admin_texts_astra-settings' creating mixed content?
How can I ensure the original English text is displayed instead of Spanish?
This is the 4 or 5th time I contact you about this matter!!!!!!!!! It was NEVER RESOLVED properly. I get the issue back ALL THE TIME.

May 19, 2025 at 6:48 am #17046480

bikbulatovaE

Update: here are all the strings concerned:

admin_texts_astra-settings

Free shipping on orders over $90+
My account
Sign up / Log In
com/my-account
[copyright] [current_year] [site_title] - All rights reserved
Operated by Dazont LLC (6300 Riverside Plaza Ln NW, Albuquerque, 87120, USA)
Guarantees
Worldwide delivery with tracking
14-day money-back guarantee
Secure payments
-[value]% OFF
Filters
Read more »
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May 20, 2025 at 7:44 am #17051207

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

I visited the URL you shared, but I can see all strings correctly translated -see attached image-

Regards,
Carlos

FireShot Capture 121 - Spetsnaz Balaclava 3 Hole Knitted - [kula-tactical.com].png
May 20, 2025 at 8:05 am #17051309

bikbulatovaE

Yes ticket is 4 days old I fixed the problem.
If I translate them it will be messed up.
I suggest using a staging website, and you will see. Usualy I use automatic translation

May 20, 2025 at 8:35 am #17051466

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello again,
I'm happy to hear that you solved the issue already.

Please don't hesitate to contact us if you need our help in the future with WPML. Have an excellent day!

May 20, 2025 at 11:43 am #17052498

bikbulatovaE

Nothing has been solved!
I deleted the translations by deleting the strings!

WPML just can't handle properly the admin_texts_astra-settings strings. I stopped to count how many times I contacted your support about this.

May 20, 2025 at 11:57 am #17052594

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

I'm sorry for the misunderstanding.

In your message, you wrote: "Yes ticket is 4 days old I fixed the problem." which made me believe the problem was already solved.

I kindly ask you to share a link to a video showing step-by-step how to reproduce the issue on the site. This will help me reproduce the problem on my end.

Also, I would like to ask you to share the access credentials to the site in your next message, which I have set to private.

Please confirm you created a full site backup before sharing the access credentials.

May 20, 2025 at 2:21 pm #17053241

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for sharing the information requested.

I solved a few issues with Woocommerce Multilingual that you can find in Woocommerce -> Woocommerce Multilingual & Multicurrency -> Status tab on your production site.

After that, I went to WPML -> Them and plugins localization -visited the site in a secondary language because it was required by a banner- and then scanned the theme. Then I went to WPML -> Translation Management -> Selected the "Free shipping on orders over $149+" string and automatically translated it to all languages. Now you can see it is correctly translated.

Please let me know if there is another step you followed so I can reproduce the issue.

Note: I had to change the Language URL Format in WPML -> Languages and add a language switcher to the footer of the site to be able to switch languages.

May 20, 2025 at 5:04 pm #17053952

bikbulatovaE

Interesting. Do you think it will work with other strings translated too?
I really had this issue each time, no joke. Maybe up to 10 times.

May 21, 2025 at 8:29 am #17055764

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Yes, I think it will work.

However, if by any chance, you experience de same issue, please try to describe all the steps you followed right before the issue happened. This will help us to identify the cause of the issue.

May 21, 2025 at 10:22 am #17056452

bikbulatovaE

I'm doing it on live version of kula-tactical.com. Keeping you informed.
1/ Go to translation management menu
2/ Select all concerned strings from domain admin_texts_astra-settings
3/ Send to automatic translation for all languages.
4/ Saw a missing string: add it from "Admin text translation" strings page.
5/ Send it to translation like the other ones.

For the moment all is good.
But it will be messed up after some time, I'm almost sure about it.
However I don't know why.

May 21, 2025 at 12:07 pm #17057065

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Great! I'm happy to hear that it's all working now.

Perhaps the cause of the issue is an update or a cronjob, etc

May 22, 2025 at 6:42 pm #17063335

bikbulatovaE

Bug appeared.
On website kula-tactical.com

After I updated the theme customizer.

May 22, 2025 at 8:42 pm #17063536

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

1.- Could you please describe the exact steps you’re taking, step by step? This will help us better understand the issue and try to reproduce it on our side.

2.- Also, can you confirm if you updated the information in the Customizer while using the default language first, and then translated the strings using WPML’s String Translation?