This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to translate content on their site beyond the page title, and the site was built using a page builder.
Solution:
We advised the client to identify the builder used to create the page. If the content was built with Advanced Custom Fields (ACF), we recommended following our guide on how to set up ACF for translation: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/.
We emphasized that the client should not edit the database directly, as it may not work and could cause issues. Instead, we suggested making the correct settings for custom fields, ensuring that necessary fields are available for translation and that other custom fields are set to be copied. We also reminded the client to complete translations fully and to back up the database before making any changes.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
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