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This topic contains 3 replies, has 2 voices.

Last updated by Dennis 2 months, 4 weeks ago.

Assigned support staff: Dennis.

Author Posts
July 8, 2019 at 8:52 pm #4165741

joM-4

I am trying to: Create a Spanish version of the mailchimp signup form in the page footer.

Link to a page where the issue can be seen: hidden link

I expected to see: The form showing in Spanish

Instead, I got: The form showing in English.

I've been through the first workflow on here: https://wpml.org/documentation/related-projects/mailchimp-for-wordpress-multilingual/
I sent the form to translation basket and I've updated the main bit of the form and marked as 'translaton complete' and then saved it.

July 9, 2019 at 6:03 am #4167571

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

Welcome to WPML Support forum.

I would like to request temporary access (/wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. Your next reply will be set to private.

Maybe I'll need to replicate your site locally to continue debugging and escalate if necessary. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Please confirm if this okay with you.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to BACKUP the site before providing us access.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Kind regards,
Dennis

July 16, 2019 at 11:09 am #4219525

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

I have successfully created a duplicator package. I will download a copy and try deploy it on my local machine. Then I will continue debugging your site locally so as not to affect your site and will give you feedback when I got some results.

Kind regards,
Dennis

July 17, 2019 at 5:57 am #4225987

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

I noticed that MailChimp form is not yet translated completely. Please see attached image. Could you please try to translate it completely and check if it resolves the issue?

Also, I would like to ask on how did you able to insert the mailchimp shortcode? Is it from a widget or you had it hardcoded?

Thanks.

Kind regards,
Dennis

The topic ‘[Closed] Translation of mailchimp signup form to Spanish not working’ is closed to new replies.