Translation pages not displaying

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Tagged: Compatibility

This topic contains 33 replies, has 0 voices.

Last updated by Shekhar Bhandari 3 weeks, 3 days ago.

Assisted by: Shekhar Bhandari.

Author	Posts
July 9, 2026 at 1:28 pm #18149467
sonishA	hidden link My site is displaying page in english version but not amharic version Even website header and top banner are working fine in Amharic version but not in english version
July 10, 2026 at 4:41 am #18150767
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. I would need to check your site's settings to determine why this is happening. To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
July 10, 2026 at 9:19 am #18151174
Shekhar Bhandari Supporter	Hello there, I went to WPML → String Translation and translated the dashboard page ID to the secondary language. After doing that, the issue appears to be resolved on my end. Could you please check and confirm if it is working for you as well? hidden link Regarding the header not showing on the courses page, I can reproduce the same behavior even when WPML is disabled. This indicates that the issue is not related to WPML. I recommend contacting the theme developer to check whether there is a specific setting or requirement for displaying the header on course pages. Look forward to your reply. Thanks
July 10, 2026 at 9:56 am #18151289
sonishA	The header was displaying fine but yesterday it disappeared on its own The theme developer said that there is no issue from their end as I contacted them too When I am in mobile mode click "Rewards" the click "Menu" it does not open Whereas previously everything was working fine
July 10, 2026 at 11:09 am #18151435
Shekhar Bhandari Supporter	Hello there, The mobile navigation issue is caused by the custom CSS currently being used. The following CSS only displays the mobile menu on specific pages: /* =========================== SHOW ONLY ON MOBILE =========================== */ .mobile-bottom-nav, #kiddino-tutor-menu-drawer { display: none; } @media (max-width: 768px) { .archive.post-type-archive.post-type-archive-courses .mobile-bottom-nav, .logged-in.tutor-screen-frontend-dashboard .mobile-bottom-nav, .single-courses .mobile-bottom-nav, .page-id-20622 .mobile-bottom-nav, .page-reading-rewards .mobile-bottom-nav, .page-id-9301 .mobile-bottom-nav, .tax-course-category .mobile-bottom-nav { display: flex !important; } .archive.post-type-archive.post-type-archive-courses #kiddino-tutor-menu-drawer, .logged-in.tutor-screen-frontend-dashboard #kiddino-tutor-menu-drawer, .single-courses #kiddino-tutor-menu-drawer, .page-id-20622 #kiddino-tutor-menu-drawer, .page-reading-rewards #kiddino-tutor-menu-drawer, .page-id-9301 #kiddino-tutor-menu-drawer, .tax-course-category #kiddino-tutor-menu-drawer { display: block !important; } } Since the menu is only enabled for those specific pages, it will not appear on other pages, which is causing the behavior you are seeing. As a test, you can try replacing it with the following CSS: @media (max-width: 768px) { .mobile-bottom-nav, #kiddino-tutor-menu-drawer { display: flex !important; } } Before making this change on your live site, I recommend checking with the theme developer to confirm that enabling the mobile menu globally will not affect other parts of the website. Regarding the header issue, please try switching to a default WordPress theme and check whether the problem still occurs. If it does, the issue is likely related to the Tutor LMS plugin rather than WPML. Performing this test will help identify the source of the problem. Look forward to your reply. Thanks
July 10, 2026 at 11:49 am #18151506
sonishA	but with the same code How it was working fine previously with Rewards page on mobile? Its been months it was fine
July 10, 2026 at 11:51 am #18151508
sonishA	The bottom bar is appearing on Rewards page on mobile But the problem is when I am on Rewards page and click "Menu" option from bottom bar It is not opening like other pages
July 10, 2026 at 2:08 pm #18151781
Shekhar Bhandari Supporter	Hello there, It's difficult to say why it was working before. It's possible that a recent theme update changed the behavior, so the theme author would be in the best position to clarify this. Regarding the hidden link page, I added the CSS I mentioned earlier under WPML → Languages → Language Switcher Options → Additional CSS, and it resolved the issue on my end. Can you please check and confirm. Thanks
July 10, 2026 at 2:17 pm #18151787
sonishA	Please check this on mobile When you are in english version Click Rewards and them click Menu Its opens and works fine But when you are in Amharic version Click Rewards and then click Menu option It does not open Theme is not updated I am still on same version
July 10, 2026 at 2:29 pm #18151797
Shekhar Bhandari Supporter	Hello there, Can you check this video and see if I am following the correct steps: hidden link Thank
July 10, 2026 at 2:58 pm #18151833
sonishA	Yes Its fine now What was the reason Why it was not opening in Amharic version before? Secondly when you click profile picture in Amharic version "Settings" word appear fine in Amharic as I translated via string even Logout was translated But in Menu both are appearing again in English even in Amharic version
July 10, 2026 at 4:20 pm #18152143
sonishA	hidden link Again in Amharic version in Rewards Menu is not opening on mobile Can you please help me understand what is the exact issue Thank you
July 10, 2026 at 8:16 pm #18152467
sonishA	Even when I join any book and start reading Menu option does not work It should work every time user open on both english and amharic version please
July 13, 2026 at 7:44 am #18154249
Shekhar Bhandari Supporter	Hello there, I noticed that the css I added was removed, I added it again and it's working for me. Can you please check and confirm? Please test it in a private tab. Look forward to your reply. Thanks
July 13, 2026 at 11:19 am #18154790
sonishA	Yes, its fine now but the only problem is with your css the nav buttons width changed Please kindly see menu options width on other pages its different from the one showing on Rewards page in Amharic and inner reading pages in Amharic and English versions Thank you I translated "failed" via string translation Its appearing fine everywhere except the main quiz attempt page In Amharic version, it's still showing "failed" in English Please kindly check Thank you