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This topic contains 2 replies, has 2 voices.

Last updated by jonatanL 2 months, 1 week ago.

Assigned support staff: Bruno Kos.

Author Posts
July 25, 2019 at 11:21 am #4282431

jonatanL

I am trying to:
Send translation to Textmaster gets error
Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

July 25, 2019 at 1:28 pm #4283571

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

Send translation to Textmaster gets error

Can you tell me which error are you receiving and how to reproduce the issue? Is it when you're sending jobs, or?

In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this info!

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

August 7, 2019 at 6:49 am #4352329

jonatanL

My issue is resolved now. Thank you!