translation queue not loading

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with the translation queue not loading and errors when editing translations. The theme used was not compatible with the site editor, and there were layout problems on the English homepage. Additionally, the client could not translate certain parts of the site using the Divi Events Calendar module.
Solution:
We recommended increasing the WP MEMORY LIMIT to at least 256M, as the existing setting was too low and could cause issues. We updated the WPML String Translation to the latest version and adjusted the database entries that were 'stuck'. We also cleared old translation packages and re-sent the Gravity Forms for translation. For the issue with the Divi Events Calendar module, we suggested opening a new support ticket as it required further investigation. We also recommended checking related known issues at https://wpml.org/known-issues/ and verifying the version of the permanent fix, confirming that the latest versions of themes and plugins are installed.

If this solution does not resolve your issue or seems irrelevant, we highly recommend opening a new support ticket for personalized assistance. Please visit our support forum at WPML Support Forum.

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Tagged: ATE

This topic contains 0 replies, has 3 voices.

Last updated by milcoP 1 month ago.

Assisted by: Bobby.

Author	Posts
December 19, 2024 at 7:23 pm #16531598
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	This issue has been raised to our second tier to further investigate as I can only reproduce on the live site but not in other instances such as staging. Once I have feedback, I will update you here. At the moment you should be able to move forward with translations by manually going to Pages or Posts , finding the page/post you need to translate and accessing it by clicking on the + icon or pencil icon.
December 19, 2024 at 7:47 pm #16531631
milcoP	ok, thank you.
December 24, 2024 at 4:58 pm #16544319
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, Please check now, the issue should be resolved! Some entries in the database were set with the wrong status which have been fixed now. Let me know your results.
December 29, 2024 at 6:12 pm #16551653
milcoP	Hi Bobby, Im on holiday, so sorry for the late reply. It seems to be working indeed. Inwill look at it properly later in this week. Thank you.
January 2, 2025 at 9:58 am #16557995
milcoP	Hi Bobby, Happy New Year for 2025! The loading of the translation strings are working now. But another problem arises. See image. If i click on a translation, it won't load. Any idea what that can be? Thank you
January 2, 2025 at 10:02 am #16558014
milcoP	oh, and straight after the that the same old error 🙁 see image. this is on the live site, not the staging one. It did work before, but now the error is back.
January 2, 2025 at 10:48 am #16558293
milcoP	And....i have another problem, There are some layout problems as well. It is on the english home page. See images. But it is weird, because it is only on the english translated home page. not with the other languages.
January 2, 2025 at 6:58 pm #16559821
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, I was able to reproduce this behavior. To resolve I have done the following: - Adjusted the database entry IDs that were 'stuck' - WPML->Translation packages->cleared the old packages - Re send the Gravity Forms to translation At the moment it looks like it's working OK. Please test and let me know your results. Regarding the layout issue, if possible let's verify that the issue on hand is resolved and we can split it into it's own ticket to keep everything organized per our support guidelines.
January 3, 2025 at 4:17 pm #16562017
milcoP	Hi Bobby, Thank you so much. Yes, everything seems to be working. 1 question: hidden link i cannot seem to translate the agenda part on all the pages. it is a module form the Divi Events Calander from Peeayecreative. hidden link And i have the agenda template customized in the Divi Builder. but also on the normal pages 'opleiding' and ' training' this module is not translatable. Any ideas?
January 6, 2025 at 6:59 pm #16567393
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Glad to hear the issue has been resolved! I was able to take a quick look at the events calendar issue and it looks like even though the events are translated the strings are not. As this will require further investigation, if possible, please open a new thread and our team will be able to further investigate. Notice in the screenshot below, the default strings from events calendar pro are translated but the ones on the sidebar are not. Also, review this page as there are a few open known issues between WPML and Events Calendar Pro that our team is working on resolving. (most of them have a workaround) https://wpml.org/plugin/the-events-calendar/ This issue seems related: https://wpml.org/errata/the-events-calendar-translation-issues-for-certain-strings-with-non-block-themes/
January 6, 2025 at 10:09 pm #16567604
milcoP	Thank you for your help and your patience