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This topic contains 4 replies, has 3 voices.

Last updated by heidiS-4 3 months ago.

Assigned support staff: Ahmed Ibrahim.

Author Posts
July 5, 2019 at 2:18 pm

heidiS-4

I am trying to request translations on hidden link and the translation requests don't make it into our test environment. No error message (the request goes through), but shows as cancelled.

The web URL is: hidden link

July 5, 2019 at 3:58 pm
July 5, 2019 at 4:48 pm #4152933

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I sent your case to our translation service team so they can get a better look at what's going on.

In the meantime, as i suggested, please contact your translation service support as well.

Regards.

July 10, 2019 at 2:50 pm #4181629

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

This is Ahmed Ibrahim from the TP integration team.

I would like to send a job myself to test the integration and to see if any errors in the log so please confirm with me if this is possible.

Best regards.

July 15, 2019 at 11:58 am #4210785

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I haven't heard from you, so I'm just checking with you again if it will be ok if I sent a post for translation to test the service?

Best regards.

July 15, 2019 at 1:57 pm #4211899

heidiS-4

My issue is resolved now. Our translation service provider didn't add a file format which triggered the cancellations. Thank you.