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Last updated by Marcos Vinicios Barreto 2 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
August 20, 2019 at 6:07 pm #4425859

sylvainL-10

Tell us what you are trying to do? To install it _ I check a box in a section asking if the .mo will be write over .... and then when i refresh the site crash, I went to filezilla - to uninstall it and themn the site came back, i erase the wpml multi and reinstall it do the same with the string one but the crash came back so i when back to filezilla and did the same thing erase it and the site came back again, the thing is that i cannot activate the string translator, I need it to translate the widget

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site? hidden link

August 21, 2019 at 1:48 pm #4431997

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

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