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This topic contains 3 replies, has 2 voices.

Last updated by hocineS 3 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 17, 2019 at 5:17 pm #4232567

hocineS

Hello Guys

I fully translated the the Integral Light theme and everything works juste fine except the footer. I added the footer text to be translated under the "Translate texts in admin screens » as you can see from this video here...I translated the text and yet itès still does not appear in French its always displayed in English.
hidden link

I checked the differences in features between the light (free) and the Pro versions of the theme and the footer co^py right is not locked you can see from this link here:
hidden link

Thank you guys

July 17, 2019 at 5:50 pm #4232773

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

July 18, 2019 at 5:16 pm #4241381

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I took a detailed look in your website and noticed it is working properly, can you please test your website using another browser or even trying your browser in the incognito mode? Please, let me know if you need any additional assistance and clarifications, have a nice day.

July 19, 2019 at 2:21 pm #4246971

hocineS

My issue is resolved now. Thank you!
Thank you Marcos, I tried access from another computer and it's working fine. I don't what happen before even though I cleared the cache few times....Anyway thank you.