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This thread is resolved. Here is a description of the problem and solution.

Problem:

Translations that were created with the Kallyas page builder are lost.

Solution:

This theme is officially compatible with WPML and even was retested a month and a half ago.

https://wpml.org/theme/kallyas/

But its page builder is not fully compatible with WPML. In our documentation at the following link, we explain how to translate pages that are built with the Kallyas page builder.

https://wpml.org/documentation/theme-compatibility/kallyas-theme/#translating-page-builder-pages-and-kallyas-smart-areas

Relevant Documentation:

There also good videos from the developers of the Kallyas theme on how things should be done. You can watch the videos here.

https://my.hogash.com/documentation/translating-page-builder-content-with-wpml/

https://my.hogash.com/documentation/translating-smart-area-with-wpml/

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This topic contains 5 replies, has 2 voices.

Last updated by wolfgangL-9 5 months, 2 weeks ago.

Assigned support staff: Itamar.

Author Posts
April 30, 2019 at 6:04 am

wolfgangL-9

translations are lost. they are overwritten with the german version.

translated pages are lost again and again. this applies to texts, images and also css adjustments. why?

I really make sure that I save the right page.

current example: this page:

hidden link

on this page the text and the css have already been re-entered several times in english. Since this morning, when I edited the German version, this English page was again saved with the German text.

what is the cause of the problem here?

I had the problem with me too
terms and conditions, etc. etc.

April 30, 2019 at 8:09 am #3709073

wolfgangL-9

update:

I have re-edited and saved the english translation.

Before that, I noticed that there were two English pages for English translation (which is why I do not know)

I put one of them in the trash can.

the other with the id: 4396 is the English translation. this page is active.
this page is now active and correct.
URL: hidden link

important: please do not change or delete content at this time! this is the live system ..

attached image shows two english translations. i put the page with id 5391 in the trash can (at the bottom of the screen you can see a message: ...update needed..
(what is the meaning of that?)

April 30, 2019 at 8:17 am #3709235

wolfgangL-9

317/5000
update:

translation lost again.

I have just changed in the German page text. After that, the English translation was again overwritten with the German text.

hidden link

id: 4396

Likewise, the css adjustments are removed again.

why?

please urgently to support.

April 30, 2019 at 2:24 pm #3712131

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

This problem might happen because the English page is a duplicated from the German page. In this case, if you update anything on the German page and save it, the English page will be overwritten with the German content. Please read more about it in our documentation here.
https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/using-content-duplication/

I couldn't see the issue on your site. When I try to log in it seems that the password is not correct. Please see the attached screenshot. If you still need help from me, please share with me the correct access details. I'm enabling private message fro the next reply.

Thanks,
Itamar.

April 30, 2019 at 3:35 pm
May 1, 2019 at 11:21 am #3717757

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi and thanks for the access details.

I've checked things on your site. Currently, I can see that English is showing correctly on the English page here. hidden link. I didn't want to replicate the issue because you have asked me not to change anything on the live site and this understandable.

You are using the Kallyas theme with its page builder.
hidden link
This theme is officially compatible with WPML and even was retested a month and a half ago.
https://wpml.org/theme/kallyas/
But its page builder is not fully compatible with WPML. In our documentation at the following link, we explain how to translate pages that are built with the Kallyas page builder.
https://wpml.org/documentation/theme-compatibility/kallyas-theme/#translating-page-builder-pages-and-kallyas-smart-areas
Have you read our documentation on how to work with WPML and the Kallyas theme?
Are you working according to the explanations at the link above on how to translate pages that are built with the Kallyas page builder?
There also good videos from the developers of the Kallyas theme on how things should be done. You can watch the videos here.
hidden link
hidden link
Are still having the issue even if you are following those instructions?

Regards,
Itamar.

May 4, 2019 at 6:40 am #3739321

wolfgangL-9

My issue is resolved now. Thank you!