This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Author Posts
January 7, 2020 at 11:31 am #5246091

francescoR-28

Hello.
We updated the website to the latest WPML version but some translations are just not showing up anymore. Everything seems to be translated.
For example, our website main language is italian, but in the cart we see every button in english.
We can provide you admin credentials if needed.

Thank you in advance.

January 8, 2020 at 5:17 pm #5255849

francescoR-28

Hello.
We are still waiting for a reply to our issue. After more than 24h we still haven't received any response.

January 9, 2020 at 10:29 am #5260479

francescoR-28

Hello and thank you for the reply.
We use the plugin duplicator pro, is it ok if we give you our zip with installation file?

January 9, 2020 at 10:37 am #5260563

francescoR-28

Hello, we are doing the migration right now, but the plugin didnt asked for db user and password, just db name.
We will let you know when its finished.

January 9, 2020 at 11:46 am #5261143

francescoR-28

Hello.
The website is migrated, but the plugin didnt asked us db user and password.
Thank you.

January 9, 2020 at 3:44 pm #5263369

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for migrating the site.
I've escalated this ticket to the 2nd tier support.
I'll update you as soon as I get feedback from the team.

Thanks,
Rohan

January 10, 2020 at 9:59 am #5267515

francescoR-28

Hello.
We have received an email about a wordpress error from your test website.

Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with your theme, Bridge Child.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

hidden link

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.3.2
Current theme: Bridge Child (version 1.0.0)
Current plugin: (version )
PHP version 7.0.12

Error Details
=============
An error of type E_ERROR was caused in line 877 of the file /Applications/MAMP/htdocs/test4.com/wp-content/themes/bridge-child/functions.php. Error message: Uncaught Error: Call to undefined function is_account_page() in /Applications/MAMP/htdocs/test4.com/wp-content/themes/bridge-child/functions.php:877
Stack trace:
#0 /Applications/MAMP/htdocs/test4.com/wp-settings.php(497): include()
#1 /Applications/MAMP/htdocs/test4.com/wp-config.php(88): require_once('/Applications/M...')
#2 /Applications/MAMP/htdocs/test4.com/wp-load.php(37): require_once('/Applications/M...')
#3 /Applications/MAMP/htdocs/test4.com/wp-admin/admin.php(34): require_once('/Applications/M...')
#4 /Applications/MAMP/htdocs/test4.com/wp-admin/plugins.php(10): require_once('/Applications/M...')
#5 {main}
thrown

January 10, 2020 at 10:26 am #5267675

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for your patience.

All the strings are there in String Translation. Just navigate to WPML > String Translation & you'll be able to translate all the strings. I've translated some of the strings on the cart page. Similarly, you can search for the other strings in the String Translation page & translate the same.

Thanks,
Rohan

January 13, 2020 at 2:45 pm #5283607

francescoR-28

Hello and thank you for the reply.
If you now look at the production website, you will notice that most of the strings are now translated, but not everyone.

We've translated the string "Shipping to %s." with "Spedizione a %s." but is not showing up. And we cannot find the product attribute. So in the cart you will see under the product "colore oro" (gold colour):"white gold", instead of "oro bianco".

The issue here is that we already translated everything and after the last update some translations are just disappeared.
Thank you in advance.

January 13, 2020 at 7:57 pm #5285355

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Could you please let me know on which page can I see the mentioned string("Shipping to %s.")?

Thanks,
Rohan

January 14, 2020 at 8:56 am #5287869

francescoR-28

Hello.
As said, everything is in the cart.
Thank you.

January 14, 2020 at 10:32 am #5288441

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

I'm not able to see the string "Shipping to %s." in the cart page.
Please check the attached screenshot.

Thanks,
Rohan

January 14, 2020 at 11:03 am #5288657

francescoR-28

Hello.
Check out my screenshot.
Thank you.

January 15, 2020 at 7:40 am #5295293

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Do you have a copy of your site before the update(where you have working translations)?
If so, I request you to share the same.

Thanks,
Rohan

January 15, 2020 at 9:17 am #5295873

francescoR-28

Hello.
You can find our latest backup in the duplicator pro section, in our backoffice.
Thank you.