===MAIYA CONVERSATION TRANSCRIPT===
Ahmed Mohammed (July 9, 2026 9:53 am): translations are not working
Maiya (July 9, 2026 9:53 am): Hi, I'm Maiya, your WPML technical assistant. When translations are not working, it usually points to a few different areas—such as pages or products not translating, the Translation Editor failing to open, theme or plugin strings missing, or the language switcher itself not displaying. Each of these has a completely different cause and troubleshooting path. To help us focus on the right area, which scenario best describes your translation issue?
Ahmed Mohammed (July 9, 2026 9:54 am): The Translation Editor won't open or shows an error
Maiya (July 9, 2026 9:54 am): When the Translation Editor fails to open or displays an error, it usually points to a few potential candidates. Most commonly, this is caused by a communication block between your server and WPML's translation services, a security layer or firewall blocking the WordPress REST API, or a conflict with another active plugin.
To narrow down these candidates and find the exact cause, sharing your debug information would be highly beneficial. It allows a direct inspection of your active plugins, WPML translation settings, and server environment details without requiring you to look them up manually. You are welcome to continue without sharing this information if you prefer.
Maiya (July 9, 2026 9:55 am): Got it, I'll continue without debug info for this conversation. When the Translation Editor fails to open or displays an error, it is most commonly caused by a temporary communication glitch, a server-side block, or a conflict with another active plugin.
1. Go to the edit screen of the original page that is failing to open. Make a minor change to the page title or content (such as adding a single character), update the page, then revert the change and update it again to force WPML to refresh the translation job.
2. Go to **WPML -> Support** and click on **Advanced Translation Editor** then **Error Logs** to check for any listed errors or connection warnings (such as cURL, SSL, or REST API blocks).
3. Temporarily deactivate all plugins on your site except for WPML and its core add-ons, then try opening the Translation Editor again to rule out a third-party plugin or security firewall conflict.
After completing these steps, click the translation icon (plus or pencil) next to the page and confirm if the Translation Editor opens.
