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This topic contains 9 replies, has 2 voices.

Last updated by Rajeeb Banstola 3 months, 3 weeks ago.

Assigned support staff: Rajeeb Banstola.

Author Posts
June 20, 2019 at 2:08 pm #4060559

raelB

Hello,

I've used WMPL to translate my site made with phlox and elementor.
(I'm using WPML on others website made with X theme without this problem)

I've translated the home page but translations doesn't appears.

lux-mundi.fr

and lux-mundi.fr/fr should be the translated one, language switcher is not in the menu yet.

Can I have some help ?

Thanks

June 20, 2019 at 8:38 pm #4062971

Rajeeb Banstola

Hi,

Definitely. We are here to help!

Can you please switch to a default theme like TwentyNineeten and see if the language switcher works? Make sure to add the switcher to a menu in TwentyNineeten.

If it still doesn't work, please make sure your homepage is marked 100% translated to atleast one other language. Also, please go to WPML - Languages and make sure you have added language switcher at some location.

Please let me know how it goes!

June 21, 2019 at 7:30 am #4065187

raelB

Hi,

I've tried to change the theme but it still not working.
The woocommerce translation works : hidden link
I've tried with a language switcher, it doesn't change a thing.
I've removed it.

Btw the menu in my header made with elementor is broken when I add a language switcher.
It looks like there is problem with elementor.

June 24, 2019 at 5:58 pm #4079099

raelB

I still need help.

Do you need access to my back office ?

June 25, 2019 at 12:38 am #4080213

Rajeeb Banstola

Hi,

Thank you for your patience.

I would like to request your WordPress login details in order to help you better.

IMPORTANT: Please make a backup before providing details.

I've marked your next reply as private so that only you and I have access to the details.

June 26, 2019 at 5:50 am #4089173

Rajeeb Banstola

Hi,

I went to WPML - Languages - Menu language switcher and added language switcher to the menu.

I was able to see it on the front end as well. Please check your site and attached screenshot.

Let me know if this helps!

June 26, 2019 at 7:05 am #4089755

raelB

hello,

It's been a week and you still don't understand my problem.

I want lux-mundi.fr/fr to be the french translation of lux-mundi.fr

The page is 100% translated in my back office, but the two links give me the EN version.

And I don't want to have the language switcher because the translation doesn't work.
I don't want my users to see a broken website.
I'll put it back when it works.

June 27, 2019 at 8:01 am #4097497

Rajeeb Banstola

Hi,

I'm very sorry that I misunderstood your query. I see the issue now. Your homepage is translated 100% to French but it is actually not showing up as translated.

I'm looking more into the issue and will update you as soon as I find the issue.

Thank you for your patience!

Best,

June 27, 2019 at 1:47 pm #4100571

raelB

Hi,

ok thanks,
please keep me posted I'm close to loose my client :/

June 28, 2019 at 4:57 am #4104383

Rajeeb Banstola

Hi,

I tested this on my local environment with a copy of your site.

IMPORTANT: Please make a backup before following the steps.

Please follow the below steps to fix the issue:

1. Go to your home page - Edit - Switch the language to French using the switcher in admin bar
2. Now click Edit independently
3. Under languages, click Overwrite with English content
4. Then edit the page with Classic Editor.

You should have the old translations there as well.

Let me know if this helps!