I'm Chris Cheung (ccheung@sumologic.com) on the Marketing web team. I maintain the content for our site. We're noticing that some translations are not being pushed to our localized sites. Our translation vendor Blend sent us the xliff for one example and confirmed the translated copy was updated. They see it in the WPML advanced editor too. Our developer has also filed a ticket for a similar issue. I wanted to submit a new one to escalate this issue since we now have the xliff files to confirm the copy is correct on Blend's side. https://wpml.org/forums/topic/wpml-translated-urls-not-reflecting-on-front-end-for-secondary-language-pages/
Example:
- hidden link. The copy is actually in an FAQ post type entry.
- old copy - SIEM 도구는 어떻게 기능하나요?
- New copy confirmed in xliff - SIEM 도구는 어떻게 작동하나요?
Again, we have another ticket open where the main cta in the hero of the home page is not going to the korean version even though we manually changed it in the advanced editor.
I can't upload the xliff, so here's a copy on my shared drive. hidden link
This is Ahmed Mamdouh from the translation proxy team, and I'll help you with this ticket.
First, I would like to verify that the updated translation has been delivered correctly to WPML. Please follow the steps below and let us know whether the issue is resolved:
Open the translation in the Classic Translation Editor (CTE) and confirm that the latest updates are present.
Click Save and check whether the updated translation is reflected on the site.
If the changes are still not visible, open the original page in edit mode.
Make a minor modification to the page (for example, add a comma or a space).
Save the page and check again whether the updated translation is now reflected.
Please let us know the outcome of these steps, and we'll be happy to continue investigating if needed.
Hi Ahmed,
This issue seems resolved for now as discussed on email, although we’re not really sure where the break was. I had sent in home, cloud siem and platform pages through WPML. Our goal was to take the Korean team’s feedback to update the database and the page itself. Blend manually pushed the changes, but several of the comments did not change on the live site even though the change was on the xliff file. I sent the files again last week through WPML and it seemed to work this time.
However, if this situation sounds like something that happened before, please let us know.
We have new feedback from the KO team that Blend is updating. If we see the issue again, I’ll let you know.
I'm glad to hear that the issue has been resolved, and thank you for keeping me updated.
At this point, I cannot determine the exact root cause with complete certainty. However, it is likely that the issue was related to a synchronization problem. When I asked you to open the translation in the Classic Translation Editor (CTE), the recent updates were not present, which suggests that WPML may not have received or synchronized the XLIFF file correctly at that stage.
In any case, I'm pleased that everything is working as expected now. If you encounter any other issues or have any questions, please don't hesitate to let me know. I'll be happy to help.
