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This topic contains 1 reply, has 2 voices.

Last updated by Otto 2 years, 5 months ago.

Assigned support staff: Otto.

Author Posts
March 13, 2018 at 8:16 pm #1545243

heidiS-4

I want to set up a troubleshooting call with WPML, myself and an Agency we work with to go over a few issues we have been having.

March 14, 2018 at 1:50 pm #1545856

Otto
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

In order to make it productive, can you please describe the issues and provide access to the site?

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

** IMPORTANT **

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:

hidden link

Kind Regards,

Otto

The topic ‘[Closed] Trobuleshooting Call’ is closed to new replies.