Trying to activate automatic translation

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Supporter timezone: America/Los_Angeles (GMT-07:00)

Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Bobby 1 month, 1 week ago.

Assisted by: Bobby.

Author	Posts
May 7, 2025 at 11:53 am #17006266
andreI-3	Background of the issue: I am trying to activate automatic translation on my website hidden link using my purchased 200,000 credits. I followed a video tutorial to do this. Symptoms: When I go to Translations Management --> Automatic translation, it only says Error and that I should contact the support. Questions: Why am I seeing an error message when trying to activate automatic translation? How can I use my 200,000 credits for automatic translation on my website?
May 7, 2025 at 5:27 pm #17008230
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Please go to WPML->Support->ATE error logs and share with me the top 5 errors logged in that screen. This will help me better understand what might be causing this behavior.
May 8, 2025 at 7:46 am #17010101
andreI-3	2025/05/07 12:27:58 e m AMS Server Communication Api error missing resource: No sitekey found for this website 0 0 {"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}} 2025/05/07 12:26:46 e m AMS Server Communication Api error missing resource: No sitekey found for this website 0 0 {"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}} 2025/05/07 12:24:47 e m AMS Server Communication Api error missing resource: No sitekey found for this website 0 0 {"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}} 2025/05/07 12:24:09 e m AMS Server Communication Api error missing resource: No sitekey found for this website 0 0 {"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}} 2025/05/07 12:18:19 e m AMS Server Communication Api error missing resource: No sitekey found for this website 0 0 {"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}}
May 9, 2025 at 7:21 am #17014813
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Please go to Plugins->Add new ->Commercial tab and unregister WPML, once that is done, please re register WPML using the steps from here: 1. Log in to your WPML account and go to the Sites page. 2. Delete the existing site key. 3. Create a new subscription key for your site. 4. Visit your Site Dashboard and navigate to Plugins >> Add New >> Commercial tab. 5. Click on the “Unregister WPML from this site” or “Register” button. 6. Register with the new site key and refresh the page. Let me know your results, please.

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