Home›Support›English Support›[Resolved] TutorLMS quiz questions and answers are missing from the Advanced Translation Editor
[Resolved] TutorLMS quiz questions and answers are missing from the Advanced Translation Editor
This thread is resolved. Here is a description of the problem and solution.
Problem: You are working on a multilingual LMS setup using TutorLMS and WPML and have encountered an issue where, after sending a TutorLMS quiz for translation via the WPML Translation Dashboard, only the quiz title and description appear in the Advanced Translation Editor. The quiz questions and answers are missing, preventing a complete translation. Solution: Tutor LMS plugin authors should fix the issue. Please update your plugins to the latest versions.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
I noticed that the sandbox site (with TutorLMS installed) previously shared with you is still active. Can you please try to reproduce the issue there so I can investigate further?
Once you’ve replicated the issue, please let me know the exact steps you followed or how to reproduce it.
The following private message contains the sandbox link.
I have already tried in the sandbox but I get the error attached in the screenshot. I DO NOT have this issue in my website, only in the sandbox. In my website, I am allowed to proceed to the Translations and use the Advanced Translation Editor.
What I did in the sandbox:
I have created a quiz in the test course hidden link. And then I navigate to WPML -> Translation Dashboard -> Quizzes -> and I select the quiz named "This is a quiz". Then I get the attached error.
In the English Course, I have a quiz with two questions and their answers hidden link.
I navigate to WPML -> Translation Dashboard -> Quizzes -> and I select the quiz named "This is a quiz" and I send it to translation. I translate it, but only the title field is visible to Advanced Translator Editor. The questions and their answers are missing hidden link.
I’m writing to kindly follow up this issue. I understand you may have a high volume of requests, but I just wanted to check if there are any updates or if you need any additional information from my side.
I wanted to let you know that I have escalated this issue to our Compatibility Team. After investigating, I was unable to find a way to include the quiz questions and answers in the Advanced Translation Editor (ATE) for translation.
I also understand that you need to keep moving forward with your project. In the meantime, the best workaround would be to translate the courses manually without using ATE for the affected content.
As soon as I receive any updates from our Compatibility Team, I will let you know here right away.
Our team has reviewed the issue and reported it to the plugin’s author for further investigation.
In the meantime, they have developed a workaround and added an MU plugin to the current sandbox site. Based on our testing, it appears to be working correctly.
Could you please recreate a complete quiz on the sandbox site to help us verify the solution? This will ensure that all question types and quiz options are covered during testing.
I am testing all questions one by one, in the question type:
1) matching: in the answer, from the matching pair only the first part is available for translation ATE see screenshot
2) fill-in the blanks question: the answers are not available for translation in the ATE
3) open-ended question: in the front-end of the greek course, when the user takes the quiz, the open ended question appears as true false, while in the english course it appears correctly as an open-ended question attached screenshots.
Our Compatibility Team has prepared workarounds for the remaining issues you reported regarding the quiz questions and answers.
You can find the updated workaround in the MU plugin folder. Please use an FTP file manager plugin in the sandbox site to access the following directory:
/wp-content/mu-plugins/
Then download the file:
compsupp8390-tutorlms-wpml-quiz.php
and replace the existing version on your site with the updated one.
Please note that this is a temporary workaround intended to help you continue with your project. The issue ultimately needs to be fixed permanently by the plugin authors.
If you encounter any additional issues related to this functionality, I also recommend contacting the Tutor LMS plugin authors and informing them about the problem. We have provided this workaround to bridge the gap, but a permanent solution should come from the plugin itself.
