This thread is resolved. Here is a description of the problem and solution.
Problem:
1. The Cart page and upsell section are not translated in German, French, Lithuanian, and Portuguese despite being marked as fully translated in WPML.
2. Custom glossary terms are not respected in various site locations such as headers, footers, and category names.
Solution:
For Issue 1:
- Confirm no missing setup warnings in WooCommerce → WooCommerce Multilingual & Multicurrency → Status.
- Ensure WooCommerce pages and endpoints are correctly translated in WooCommerce → WooCommerce Multilingual & Multicurrency → Store URLs.
- If using WooCommerce Cart/Checkout blocks, enable 'Detect strings in JavaScript files', scan WooCommerce, and translate strings from WPML → Translation Dashboard → Other texts (Strings). For more information, visit https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce/.
- Resend the Cart page for translation for affected languages and save the translation again.
For Issue 2:
- Update glossary entries to ensure they are respected across the site by clicking the Update button on the glossaries page. For details, visit https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/#updating-translations.
If these solutions do not resolve your issues or if they seem outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
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This topic contains 3 replies, has 1 voice.
Last updated by 1 month, 2 weeks ago.
Assisted by: Christopher Amirian.
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Subject: Two translation issues – (1) Cart page and upsell section not translated in 4 languages despite "complete" status, (2) glossary terms not respected in some locations Hello, We have managed to translate almost the entire site, but two problems remain that we cannot solve. I have created a new staging site so you can look inside – I'm providing the access details separately. === ENVIRONMENT === ======================================== The Cart page and the "upsell" section below it (recommended products) are not translated in four languages: In the other languages (EN, ES, SK, UK, HU, CS) the Cart is translated correctly. Only in these 4 languages does the Cart page display in Polish. Important: So WPML claims the translation exists and is complete, but on the front-end in these 4 languages we see the Polish version of the Cart and the upsell section. WHAT WE HAVE ALREADY TRIED (Issue 1): Questions: ======================================== I added custom terms to the WPML glossary that were supposed to be kept untranslated (or translated in a strictly defined way) across all languages: - "AquaBoxy" – should remain as "AquaBoxy" in all languages. Problem: in many languages these terms are NOT taken from the glossary. In various places – in category names, in the header, and in the footer – they were translated automatically "in their own way" instead of following the glossary definition. So the glossary works partially, but in some locations (header, footer, categories) it is ignored and the terms are translated inconsistently with what I configured. Questions: ======================================== Thank you for your help.  |
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