Übersetzung is komplett wird aber nicht angezeigt

This thread is resolved. Here is a description of the problem and solution.

Problem:
Sie haben Schwierigkeiten mit der Anzeige von Übersetzungen auf Ihrer Webseite. Übersetzungen werden als abgeschlossen markiert, sind aber weder im Backend noch im Frontend sichtbar. Zudem ändern sich manchmal die Status von Übersetzungssegmenten unerwartet zu 'Entwurf', und HTML-Marker fehlen oder sind inkorrekt gesetzt.
Lösung:
1. Überprüfen Sie, ob alle HTML-Marker korrekt gesetzt sind. Diese Marker müssen identisch sein, damit die Übersetzung korrekt abgeschlossen werden kann.
2. Gehen Sie alle übersetzten Segmente durch und speichern Sie diese erneut, falls der Status sich unerwartet ändert.
4. Aktualisieren Sie die Originalinhalte und öffnen Sie den Übersetzungseditor, um zu prüfen, ob das Problem erneut auftritt.

Falls diese Lösungen das Problem nicht beheben oder das Problem nicht reproduzierbar ist, könnte es sich um ein veraltetes Problem handeln. Wir empfehlen Ihnen, die neuesten Versionen Ihrer Themen und Plugins zu installieren und die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen. Sollten weiterhin Schwierigkeiten auftreten, eröffnen Sie bitte ein neues Support-Ticket im WPML Support-Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: ATE, Exception

This topic contains 56 replies, has 0 voices.

Last updated by Andreas W. 1 year, 3 months ago.

Assisted by: Andreas W..

Author	Posts
March 13, 2025 at 9:19 pm #16813730
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I just opened the translation for the store page, confirmed all segments, and completed the translation. The status remains as completed. Do you maybe have another example?
March 13, 2025 at 11:04 pm #16813941
matthiasG-45	Wollen wir auf jetzt auf englische Kommunikation umsteigen? Ok. I can see that. In the original page I also removed now the unnecessary text "mg" which I added for testing purposes and updated. Thereafter the gear appeared, which was expected and correct. In the translation editor "mg" was not visible (anymore?), which is correct. I clicked "complete translation" and the pen appeared in the backend, the front end shows in English and German the correct content. So far so good. The question is why we see these problems as described on a regular basis, and you fix it by doing exactly the same as we did previously several times. Where is the difference, what do you do differently, or what has happened meanwhile? And you saw the screenshots which shows the problem clearly? I need to add that I used the classic translation editor because the new one has too many bugs, as already explained previously. It seemed to me that the CTE has less issues. Did you use the ATE or the CTE, is this maybe the difference? I have the feeling that we are not entirely believed that we 1.) have all these problems 2.) use WPML as we are supposed to do. I will take a screen recording next time I experience such a problem, maybe this helps to find the root cause. We continue to translate pages, I will come back with more information and details as soon as we run into the next problems.
March 13, 2025 at 11:05 pm #16813945
matthiasG-45	Is there maybe a cache which needs to be cleared in those case, and maybe it was now accidentally cleared before you tried to mimic the above situation?
March 13, 2025 at 11:19 pm #16813969
matthiasG-45	After closer checking this page there is still a problem. The footer in Englisch is correct (default footer), in German another footer is shown. I wonder why the footer settings are mot synchronized in the translation. Please compare the footers of hidden link vs hidden link If this needs to be handled as separate support case please feel free to split this case here. New threads created by Andreas W. and linked to this one are listed below: https://wpml.org/forums/topic/split-footer-settings-not-syncronized/
March 14, 2025 at 5:53 am #16814439
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Yes, I saw your screenshot and it related to the original content, correct? If you edit the original content and see the changes on the WordPress Editor, and on the WPML Translation Editor, but not on Frontend, then this might be a cache issue. If this happens on the original content, then it might even not be related to WPML. If the issue occurs again, try clearing the cache and verify if this solves the issue. To troubleshoot such an issue we would need to know how to recreate it. --- Please take kindly note, that we only handle one issue per ticket. I am splitting the request about the footer into a new ticket and will contact you there shortly.
March 15, 2025 at 1:51 pm #16819908
matthiasG-45	"If you edit the original content and see the changes on the WordPress Editor, and on the WPML Translation Editor, but not on Frontend, then this might be a cache issue." No, the changes did not reflect in the WMP TE. The frontend shows the correct, new English content and the outdated German content. Anyway, since you edited the page the WPML TE shows the correct texts and the German content in the frontend is correct and we don't know why, except the footer, but this is another problem, handled in the new ticket.
March 15, 2025 at 2:09 pm #16819923
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you for your message! It may sometimes happen that the translation gets stuck. In this case, it helps to edit the original content, save the content again,n and then update the translation.
March 15, 2025 at 2:19 pm #16819950
matthiasG-45	I did this a few times. As mentioned above I added the text "mg" and updated. This didn't (re-)trigger the translation. I removed it, this didn't change anything either. I also added a new WordPress Bakery element, updated, removed it, and updated again. When it happens again I will try editing and saving again, if it doesn't help I post here or open a new ticket.
March 15, 2025 at 3:11 pm #16820082
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Yes, please let us know in case this issue occurs again.
March 15, 2025 at 4:08 pm #16820192
matthiasG-45	It took not long until it happened again ... I did in this page hidden link a minor change, I changed the URL in the buy-now button, which is in the right top of the page. This was the only change. After updating the page the gear icon appeared, as usual and which is correct. I opened the WPML translation editor, all translations seemed ok, nothing was marked orange, I clicked on "complete translation" which was confirmed with the success message. But the gear box is still there afterwards. In the English frontend the button links now to the correct URL. But in the German frontend the button still links to the previous, old URL. The German page was not synced. -> how can I force WPML to 1. update the URL 2. mark the translation as done ?
March 15, 2025 at 10:38 pm #16820759
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	If I search for "profilux" on the WPML Translation Editor, then I can see that this URL is made available inside the editor and is not yet translated. See screenshot. Let me explain in more detail: The button, is using the following shortcode: [dt_default_button link="url:https%3A%2F%2Fwww.aquariumcomputer.com%2Fproduct-category%2Fmeasuring-controlling%2Fprofilux-aquarium-controller%2F" size="custom" button_alignment="btn_center" animation="fadeInRightBig" font_size="16px" icon_size="12px" button_padding="13px 20px 13px 20px" border_radius="10px" btn_decoration="btn_shadow" icon_type="picker" icon_picker="icomoon-the7-font-the7-cart-13"]BUY NOW[/dt_default_button] This is a custom widget from The7 Theme for WP Bakery Page Builder. The first argument is "link". Inside this argument, you will find: url:https%3A%2F%2Fwww.aquariumcomputer.com%2Fproduct-category%2Fmeasuring-controlling%2Fprofilux-aquarium-controller%2F The custom XML config for this widget will send this text to the WPML Translation Editor. WPML can sadly not automatically adjust such a link. You will need to update the translation.
March 16, 2025 at 3:50 pm #16821932
matthiasG-45	I am sorry that I don't understand this reply. "The custom XML config for this widget will send this text to the WPML Translation Editor" - but I can't find a relating entry in the translation editor. I see "buy now" but I don't see this link. Where could I translate it manually? I viewed the translation in both editor versions, didn't see it in both. But interesting is that I can see and edit links in the old editor, for example: hidden link is translated to hidden link But: in the new ("advanced") editor the links are not shown and therefore not editable. Summary: Where and how do I translate that link? Also, to translate all links to our shop manually would be a huge effort. How could we achieve that the links to the German products respective categories are assigned automatically? The shop is multilingual, using WPML. When you follow this link in question hidden link and click German you will be redirected to hidden link All products and categories are translated.
March 16, 2025 at 4:01 pm #16821953
matthiasG-45	Note: I just got another problem where the translation is not shown. Since that case is different (now depending on log-in status) I felt so free and opened a new ticket so we don't need to split this thread here. It is: https://wpml.org/forums/topic/translation-not-shown-when/
March 17, 2025 at 4:28 pm #16826467
matthiasG-45	And here is another page with this problem. We open now for every page where WPML makes problems a new ticket, this one is here: https://wpml.org/forums/topic/page-translated-and-completed-but-shown-translation-not-updated/
March 17, 2025 at 10:10 pm #16827280
matthiasG-45	Here is another page where translation is at 100% and has been completed, but WPML shows the gear icon and the German translation is not shown in the frontend: hidden link Do you want me to open for every page which is translated and completed but the gear icon appears and the translation is not shown to open a new ticket? There are more pages showing this behavior.