Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 6 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 1 month ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
October 17, 2019 at 5:32 pm

Marco

I am trying to: see de products in a category.
hidden link
Products --> Air Inlet

Link to a page where the issue can be seen:
hidden link

I expected to see:
A page like in Dutch: hidden link
Or France: hidden link

Instead, I got: a 404 at hidden link

October 17, 2019 at 8:01 pm
October 17, 2019 at 8:02 pm #4777011

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Please, take a look at my private reply above. Thanks.

October 18, 2019 at 10:39 am #4780769

Marco

Hi Marcos,

I migrated the site as you ask for.
Thanks for your help!

October 18, 2019 at 10:50 am #4780925

Marco

Sorry,

Migration Failed
Destination :hidden link

I try later again... I let you know

October 18, 2019 at 1:39 pm #4782831

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. If the migration keeps failing, please, try this alternative method: To best troubleshoot the issue, please make a snapshot of your site using the Duplicator plugin: https://wordpress.org/plugins/duplicator/. This will allow me to try and duplicate the error so that I can run further tests without interrupting your live site.

Once the snapshot is complete, either upload the snapshot ZIP file and the installer.php file to a file sharing service such as Dropbox (and share the link in your reply) or right click the Duplicator links in your wp-admin and paste in your reply.
Please note: It is important to reduce the size of the package so please exclude some paths like /cache or /uploads and also exclude archives and media files.I will also need the username and password of an account that was created BEFORE creating the duplicator package.I will enable the next reply to be private so only you and I have access to it!

Thank you for your collaboration. Have a nice day.

October 21, 2019 at 12:17 pm
October 22, 2019 at 9:22 am #4800657

Marco

Can you please find some time to look at it?

October 22, 2019 at 5:05 pm #4804519

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates and sorry for the bit of waiting here. I noticed the issue is gone for your website itself at: hidden link and also in our test server at: hidden link. No action was taken and it seemed to be a temporary cache issue or so, can you please confirm if you took any action to fix it? Please, let me know, have a nice day.