I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Hi, thank you for your patience.
I checked on several browsers and devices...everything is correct...
the only thing I didn't enter in the address I sent you is /wp-admin ...
I'm quite surprised!
I watched your video. You're trying to access my main, live page. (?) Attached is a command line sample that shows the Staging page folder is missing.
I sent you the complete link, you just had to click on it, add put a slash and wp-admin. Can not understand your action.
Now, seriously, the pages are of course protected, my server is in Austria, subject to EU laws and regulations.
I've noticed problems with the main page functioning in the last 12 hours. We'll close this ticket. I have no enough trust to you. Staging page is deleted.
In case of repeated attempts to access our pages without written authorization, I will be forced to seek protection from the institutions.
I'm shocked by the approach! The expert who needs to fix the error doesn't know how to use the link that was sent to him and doesn't know the usual login in word press?
