unable to cancel translation job

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This topic contains 1 reply, has 2 voices.

Assigned support staff: Ahmed Ibrahim.

Author	Posts
December 7, 2015 at 8:43 am #762432
Pascal	I am trying to: We sent a translation to the Stream Service, the quote of close to GBP 700 was too much for this article (<1000 words) so we rejected it. Trying to use another service, but we are unable to cancel the job since the checkbox does not appear. We resynced several times. URL of (my) website where problem appears: dev.swissminds.com I expected to see: a cancelled job 🙂 Instead, I got: job still "in progress" Screen Shot 2015-12-07 at 09.40.33.png Screen Shot 2015-12-07 at 09.39.17.png
December 8, 2015 at 8:14 am #763230
Ahmed Ibrahim Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Thanks for contacting our support forum. You can't delete a translation job for a professional service from WPML Translation Jobs, you need to cancel it from the Translation service site it self, I assume that you are using the "Translation Media" service, right? If so please follow the steps in this document to cancel the job : https://wpml.org/translation-service/translatemedia/#cancel-jobs Please let me know if that helps you. Best Regards.