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Last updated by Carlos Rojas 2 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
August 23, 2019 at 5:56 pm #4449247

thuyK

I am trying to:
Start translating a wordpress theme, have installed all necessary plugins, but when I try too select translation tool, nothing happens. An error message is displayed - see screendump

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

August 23, 2019 at 7:44 pm #4449643

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos