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This topic contains 10 replies, has 2 voices.

Last updated by Osama Mersal 5 months ago.

Assigned support staff: Osama Mersal.

Author Posts
March 7, 2022 at 8:56 pm

romyE

When trying to update WPML, the configuration gets stuck and just spins.

March 7, 2022 at 10:26 pm
March 7, 2022 at 10:31 pm #10734159

romyE

pleasse update me asap

March 8, 2022 at 11:53 am #10739029

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Could you please try the following steps?
1- Take a database backup
2- Go to WPML-> Support-> Troubleshooting
3- Scroll down and reset WPML (https://wpml.org/faq/how-wpml-reset-works/)
4- Activate WPML and try to configure it

2) If these steps didn't help, I would need your permission to take a local copy of your site to debug the issue.

I hope this helps you. If you need further info, please let me know.

Best regards,
Osama

March 8, 2022 at 2:44 pm #10741357

romyE

sir after 14 hours you are saying this while we tried all with Laura
yes yes yes we did all still not working please make copy or any thing and fix it

March 8, 2022 at 3:29 pm #10741619

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your permission. I've installed a local copy of your site and reset WPML. After that, the configuration worked correctly. Kindly check this. (hidden link)

Could you please deactivate all of your plugins, use the WordPress default theme, and then try the steps again?

Thanks for your cooperation

Regards,
Osama

March 8, 2022 at 3:37 pm #10741693

romyE

sir
Luara did all plugin deactivation and and theme but still same issue you can try

March 8, 2022 at 3:47 pm #10741943

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I've applied the steps, and the configuration steps are completed. Could you please check it and let me know if it works correctly?

Thanks,
Osama

March 8, 2022 at 5:31 pm #10742751

romyE

yes i tired its working fine but here is one issue yet
hidden link
see hr=ere tabs not working

March 8, 2022 at 5:40 pm #10742859

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Could you please let me know which tabs do you mean? The only difference between the products was the Jet Woo Builder settings. (Kindly check the attached screenshot)

I've set the English product the same as the default language product. Kindly check the English product now and let me know if you can see the tabs. (hidden link)

Regards,
Osama

1.jpg
March 8, 2022 at 6:18 pm #10743251

romyE

sir table is missing in second languages

March 8, 2022 at 6:28 pm #10743337

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

How did you create this table? Is it a page builder template or a custom code?

Also, please note there is a warning because of the Jet Woo Builder plugin. Kindly contact their support to check it. (Warning: fopen(/www/wp-content/plugins/jet-woo-builder/jet-woo-builder.php): failed to open stream: No such file or directory in /www/wp-includes/functions.php on line 6570)

Regards,
Osama

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