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This topic contains 3 replies, has 2 voices.

Last updated by Bobby 2 years ago.

Assigned support staff: Bobby.

Author Posts
May 7, 2018 at 4:35 pm #2017232


I am trying to: configure WPML plugin

Link to a page where the issue can be seen:plugin page

I expected to see:the plugin configured after inserting my key

Instead, I got:the page keeps loading without configuring the plugin

May 7, 2018 at 7:22 pm #2019911


Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)


If i understand correctly you are currently going through the configuration screen of WPML and the issue is happening at the end where you add your key correct ?

what are your results if you simply skip that option for now just to finish the configuration and add the key later ?

does the configuration finish ?

May 10, 2018 at 11:50 am #2070441


Thanks for your reply. Yes, the configuration of WPML multilingual CMS seemed to be successful.

However, the same issue (loading infinitely) happened when I tried to install and activate 'String Translation' and 'Translation Management'. These two plugins fail to install regardless how long I wait or if I tried to skip the loading page... Please find the screenshot attached.

May 10, 2018 at 6:14 pm #2078093


Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)


In the plugins page do you currently have the option to "keep wpml up to date..." ? if yes please uncheck the box.

otherwise please try uploading and installing the plugins manually for this time


to do a manual update please follow these steps:

1. Backup your database – see for example:

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from you "wp-content/plugins" folder NOT the database records.

4. Download the updated plugins from our servers and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

The topic ‘[Closed] Unable to configure WPML plugin after purchasing’ is closed to new replies.