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This topic contains 2 replies, has 2 voices.

Last updated by micheleA-4 1 year, 5 months ago.

Author Posts
May 21, 2018 at 8:51 pm #2204166

micheleA-4

I am trying to: renew registration. It give me error. So I try to delete registration with Commercial>Delete subscription...(Annulla la registrazione di WPML da questo sito Controlla aggiornamenti) Error processing request (error). Please try again!
Try a lot of time nothing append.
NOT ABLE TO RENEW, NOT ABLE TO DELETE and REINSTALL 🙁

Link to a page where the issue can be seen:
hidden link

May 22, 2018 at 7:07 am #2205346

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

While one of my teammates takes care of your case I will provide you with the first debugging steps.

We are currently having issues with a recent option that was added to WPML 3.9.4. It is the "Keep wpml.org up-to-date about which theme and plugins I use" option right below the registration key field. If you uncheck it you will be able to register the site key as usual.

Let us know if it helps.
Andrés

May 22, 2018 at 9:09 am #2206146

micheleA-4

Perfect. It works.