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Last updated by pawelF-5 10 months, 1 week ago.

Assisted by: Itamar.

Author Posts
June 17, 2025 at 2:01 pm #17142800

pawelF-5

Background of the issue:
I'm trying to check my Automatic Translations Credits details on https://wpml.org/account/manage-credits/ but encountered an issue. I was in the process of translating the website when this happened.

Symptoms:
I received the message: 'Unable to fetch Automatic Translations Credits details. Please try to reload the page.' Refreshing the page does not resolve the issue. Additionally, when attempting automatic translation in the WordPress panel, I get the message: 'Connection error. Please wait a minute and refresh this page. If the problem persists, contact WPML technical support.'

Questions:
Why am I unable to fetch Automatic Translations Credits details?
How can I resolve the connection error when trying to translate automatically?