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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to set up Spanish and Dutch translations for their website using separate domains, but the domains are being marked as 'not valid' despite being set up as aliases and not redirects.

Solution:
1. We suggested that the error might be a false positive and recommended saving the settings without the validation option and then visiting the translation to see if it works.
2. We advised the client to check their

wp-config.php

file for entries that define home and site URLs dynamically, which could cause false positives, and to comment them out if present.
3. We identified that the issue might be related to DNS setup or specific settings with the client's web host, One.com, and recommended contacting their support for assistance.
4. We also suggested adding the .es domain to the DNS settings of the .nl domain, as it was not included in the screenshots provided by the client.
5. After testing the client's site on a virtual server, we confirmed that there were no issues with the theme or plugins, and reiterated the need for the client to contact their hosting support and domain providers for help with DNS settings.

If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

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This topic contains 19 replies, has 3 voices.

Last updated by Andreas W. 1 year, 4 months ago.

Assisted by: Andreas W..

Author Posts
February 28, 2024 at 10:11 pm #15355993

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I can not confirm on these screenshots that the DNS settings of your .nl domain include a DNS setting for the .es domain.

It only includes a DNS setting for .co.uk but not for .es

Please add .es to the DNS settings of your .nl domain.

March 4, 2024 at 4:46 pm #15371348

priyaP

Hi, sorry I'm not sure what you mean as surely there can only be one web forward/web alias per domain? Unless you mean a different type of DNS record?

Both the .es and .nl are connected to .co.uk as that is the primary domain for the website, so I'm confused as to how I can also link them to each other. Any clarification would be great, thank you.

March 5, 2024 at 9:42 am #15373414

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

My apologies, but I am not a specialist in web hosting support.

What I can offer is to take a copy of your website and test it on different domains on a virtual server, to see if the issue is caused by the theme or another plugin.

I am trying to create the package again to run this task.

March 5, 2024 at 10:51 am #15373792

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I have been trying again to download the site package of 7.6GB from your server.

After more than 1 hour I got 4.5 GB downloaded but the download cancels all the time. I had to resume the download already maybe 40 times.

I reported this issue to you earlier and this is hosting or server-related - similar to the issue with your ES domain - those are hosting topics, usually not WPML-related.

Did you consult the hosting support about this download issue?

March 5, 2024 at 2:03 pm #15374872

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I was able to take a copy of your site and install it on a virtual server.

I can not confirm any issue here. See screenshots.

Please contact your hosting support and the domain providers (in case you purchased the domains on different platforms), and explain that you need to run various domains on your site and they will need to assist you with the DNS settings.

We can sadly not assist you with this, as we are not specialists in hosting support and also do not have a responsibility when it comes to the hosting and the used server.

We hope for your understanding.

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