Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 4 replies, has 2 voices.

Last updated by Konrad Karpieszuk 8 months, 2 weeks ago.

Assigned support staff: Konrad Karpieszuk.

Author Posts
March 5, 2019 at 9:35 am #3272478


I am trying to: translate ACF fields, I was told to install ACF multilingual plugin, however I am still unable to translate the field groups

Was chatting with your support just now and was disconnected

Link to a page where the issue can be seen:
hidden link

March 6, 2019 at 8:07 am #3277297

Konrad Karpieszuk

Languages: English (English )

Timezone: Europe/Rome (GMT+01:00)

Hello Bernice,

please check our documentation for ACFML plugin

please follow the instructions there and I am sure it will work for you.

If not, please paste the part from documentation here and describe what other result other than described you have

March 6, 2019 at 9:12 am #3277732


Hi Konrad,
Are you able to login my site to check it? I have check through the documentations and everything is in place. However, when I try to update the fields to translatable, it doesn't work. It was revert back to not translatable.

March 6, 2019 at 10:03 am #3278089

Konrad Karpieszuk

Languages: English (English )

Timezone: Europe/Rome (GMT+01:00)

No, I can't login due you didn't share a login data yet. I am marking your next reply as private, so please share 🙂

where do you try to update translation preferences? Please share the direct link to the page where you try to do this

March 7, 2019 at 7:49 am #3282678

Konrad Karpieszuk

Languages: English (English )

Timezone: Europe/Rome (GMT+01:00)


yes, I see this error too. It looks like some other plugin or your theme is causing this error and the all the logic for ACF/ACFML is blocked and that's why you can't set it.

Please create a database backup.

And then, please disable all plugins (except WPML, ACF and ACFML) and set your theme to default and see if error disappear and - even if it doesn't - see if you can save translation preferences.

If it is working then, start turning on your other plugins one by one and observe when the errors are back.

This way you will find "the guilty"