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Last updated by Bruno 1 year, 5 months ago.

Assigned support staff: Bruno.

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April 26, 2018 at 10:45 am #1832456

peterS-80

I am trying to update a German page to a UK

Link to a page where the issue can be seen: it's only in the backend

I expected for the site to not go down in trying to save a page!!

Instead, I got: a broken site!

Trying to translate a page and WPML takes so long to save and causes huge memory issues that the site goes down. My hosts and I have tested various aspects (pausing all plugins, looking at the logs etc) and we can see that WPML causes issues that cause the site to go down.

I have not updated to the latest version - to be honest I'm a bit reluctant as every version seems to break things or slow things down.

The site is fine on the front-end, it's just horrendously slow on the backend. We might have to abandon WPML and look for alternatives as it seems to cause us issues all the time I'm afraid.

The server is running PHP 7 and I can see on the notes for the latest release that it fixes compatability issues but still I would like someone to look at this.

April 26, 2018 at 10:58 am #1832756

peterS-80

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April 27, 2018 at 11:24 pm #1870294

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

Thank you for contacting us. Please, my sincere apologies for the delay in answering.

As you are using a version prior to the latest version, ideally you can test in a test environment to see if the problem is fixed.

Also, depending on how many strings your site has, this can impact performance a little bit. As a suggestion, you can remove strings that are not translated. To do this, please follow the steps below:

- Click on the WPML > String Translation
- Scroll down and look at the "Auto register strings for translation"
- Click on the "Edit" button
- Uncheck all strings which you do not want to be automatically indexed
- Click on the "Apply" button

To remove all strings that are not translated, follow the steps below:

- Make a full backup of your database.
- Open your database manager (you can use PHPMyAdmin, for example)
- Select your database
- Open the "_icl_strings" table and click on the "SQL" tab
- Run this command:

DELETE FROM `wp_icl_strings` WHERE status = 0;

* In the above command I'm using the database prefix "wp_". If you have changed this, you must edit the prefix for what you are using.

This will remove all strings that are not translated. If you need to translate some string that was deleted, you can scan your theme/plugin again in WPML > Theme and plugins localization.

Following the steps above, does the problem still persist?

Thank you.

April 30, 2018 at 4:10 pm #1901612

peterS-80

I have updated and ran that SQL command, it affected just over 9k rows. The admin side is still very very slow, Chrome asks me to wait several times. My client is not happy as they cannot achieve basic things that the plugin is designed to do in the first place!

We simply want to update the EN translation of the homepage - it's impossible to do so.

Please, this is urgent.

April 30, 2018 at 4:15 pm #1901619

peterS-80

This is the server when we try to load the EN translation of the homepage: You can see when it crashes. It is impossible to save anything with WPML rendering it entirely useless!

April 30, 2018 at 9:40 pm #1905949

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you. Did you notice if there were any errors being displayed in the wp-content/debug.log file?

As it seems that you have already tested the basic things, I'll need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Note:

*** Please let me know exactly what steps should I follow to see the problem.

*** Please, can I install the Duplicator or All in One Migration plugin to make a copy of your site and install it on my test environment? This will help me debug the problem.

*** Note: Please make a full backup of your site.

Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thank you.

May 1, 2018 at 7:34 am #1909041

peterS-80

Duplicator is already installed and active - thanks.

May 1, 2018 at 1:54 pm #1913321

peterS-80

I've installed Query Monitor and it shows the Multilingual CMS being the main culprit. For example, it takes nearly 9 seconds to load the Admin > Pages section!

May 2, 2018 at 1:59 pm #1934311

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you. I've created a copy of your site and I'm testing it in my testing environment.

Basically, you need to go to Pages, find the homepage (search for Willkommen), go to the English translation and well, try and load it for a start. Then try changing some of the English, add a line to a box perhaps.

I'm not sure if I understood this correctly. Should I add a line in the original language? I ask this because, as you are using Translation Editor, it should not be possible to add a new line block in English - unless you change this by using the top bar to toggle the language.

Also, in my test environment, I activated the debug and saw that several notices messages are being triggered in the "tickera" plugin. When I disable this plugin, I noticed that the slow queries are gone. Have you tried disabling this plugin for testing?

As this plugin is not on our list of officially supported plugins (https://wpml.org/documentation/plugins-compatibility/), this may be some compatibility issue.

Please note that I am still testing your site.

Thank you.

May 2, 2018 at 2:34 pm #1935886

peterS-80

Yes I saw that and have approached Tickera as well. Even with this paused, my client still states they are having issues.

Can I at least get some reassurance that WPML is not the root cause? When I pause WPML, queries are much faster.

May 2, 2018 at 3:00 pm #1936697

peterS-80

Additionally, I have just tried to update the EN version of the homepage with Tickera disabled and I still am unable to do so without waiting an awful long time. It is incredibly slow to load and even slower to save.

Whilst trying to save, it makes the site go down. This is all the while the Tickera plugin is disabled.

May 2, 2018 at 3:05 pm #1936932

peterS-80

I've also attached screenshots showing duplicate queries mainly by WPML. These occur when trying to save the EN translation that then brings the site down.

May 3, 2018 at 7:40 pm #1965601

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you. I do not think this is a WPML issue. To test I'm following the steps below:

Disable all non-WPML plugins (except the required theme plugins). At this time, no slow query is generated and the number of queries is low.

After that, I activated WooCommerce and WooCommerce Multilingual. No slow query is being generated yet. The first slow query is generated when I activate the wordpress-popup plugin (~6 seconds to load the page). After activating all other plugins, the site takes ~7.5 seconds to load.

On your site, I deactivated the "WPML Widgets" plugin, as this is no longer necessary. This is including in the WPML core.

I've tried accessing your server, but it looks like it's essential to have what invitation link you submitted. Unfortunately, I did not receive this invitation.

It should be important to activate the debug (http://wpml.org/documentation/support/debugging-wpml/) and then try to save the translation, to see if any error message will be triggered when the translation is being saved.

I'm going to forward your ticket to the 2nd tier support so they can check it out too. Soon we will contact you.

Thank you.

May 3, 2018 at 8:03 pm #1965882

peterS-80

Sorry Bruno but this just is not our experience at all.

I deactivated every single plugin other than query monitor, wordfence and WPML (I can't upload the screenshot as it is more than 1mb) and we still experience a very slow load time (please see screenshot).

Secondly, WPML doesn't actually save the info. You will see the sentence I added (a truly unique event) however it doesn't appear on the site.

I know you have duplicated the site but obviously, that isn't our operating environment.

Unsurprisingly, deactivating every plugin speeds the interface up. My concern is WPML is acting out of the barriers of normal activity and not being able to save the information is making things rather frustrating.

I appreciate you are busy as well, but the support of a reply once a day is too slow. My client is as I am sure you can appreciate asking questions.

Thanks

May 3, 2018 at 8:08 pm #1965905

peterS-80

A couple of extra screenshots. This is with all the plugins as mentioned deactivated.

The topic ‘[Closed] Unable to translate and save – trying to save results in HTTP 500’ is closed to new replies.