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This topic contains 22 replies, has 2 voices.

Last updated by idanB-2 2 weeks, 1 day ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
September 21, 2019 at 3:53 pm #4616413

idanB-2

I want to translate the checkbox of terms and conditions, I have translated through string translation but I still see the caption in Hebrew instead of English, as an option to checkbox for users who want to sign up for the newsletter.

the english site is:
hidden link

the hebrew site:
hidden link

September 21, 2019 at 5:54 pm #4616609

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for contacting WPML Support.

Could you please navigate to WPML > Theme and plugins localization > Localization options and make sure that the option "Assume that the original language of all strings is English" is disabled.

Please let me know if that helps or you need further support.

Thanks,
Rohan

September 22, 2019 at 6:20 am #4617365

idanB-2

Hi
The option Assume that the original language of all strings is English" its disable, And I still have this problem

September 22, 2019 at 10:52 pm #4619569

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

I need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Instructions to send private information are here: hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Also, please allow me to make a duplicator copy of your site using Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server.

Thanks,
Rohan

September 25, 2019 at 6:47 am #4636049

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thanks for sharing the details.
I'm not able to access the WordPress admin URL. I'm getting a 403 Forbidden page.
Could you please check again?
You can edit your previous reply if there are any changes.

Thanks,
Rohan

September 25, 2019 at 6:56 am #4636083

idanB-2

Hello, you can try again? Now im disable the firewall
Thanks

September 25, 2019 at 8:00 am #4636549

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

I'm able to access the WordPress admin login page but it's showing that the username is wrong.
Could you please check again?

Thanks,
Rohan

September 25, 2019 at 8:11 am #4636653

idanB-2

Sorry. You can check again now. Im fix it

September 25, 2019 at 11:29 am #4638211

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

The FTP is not working for me.
Could you please enable that also?

Thanks,
Rohan

September 25, 2019 at 11:39 am #4638343

idanB-2

Sure. I need to open access for you, you can send me your IP and email? Thank you

September 25, 2019 at 11:57 am #4638449

idanB-2

hey, thank you
i gave you allow accsess to ftp

September 25, 2019 at 12:27 pm #4638725

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for granting the ftp access.

I just checked your server & found out that the mbstring php extension(Multibyte String Extension) is missing in your server.
This extension is required for the proper working of String Translation.
Could you please contact your host/server admin & install the same?

Also, I request you to install the Zip Archive extension for PHP so that I can export the site using Duplicator(if required).

Thanks,
Rohan

September 25, 2019 at 12:52 pm #4638873

idanB-2

Hey, now the extensions you requested are installed. You can continue, thank you.

September 25, 2019 at 3:25 pm #4640551

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thanks for installing the extensions.

I am not able to run the duplicator copy as it's showing that the code is protected using ionCube.

Anyway, I've just asked for feedback from our experts team regarding this issue & waiting for their feedback.

In the meantime, I request you to check in a minimal installation by disabling all plugins that are unrelated to WPML & Woocommerce and switch to one of the default themes e.g. Twenty Fifteen, Do you see the same issue? If not, then this is a possible conflict caused by one of the plugins. In that case, you can enable the plugins one by one & find the one causing the issue.

I will get back to you soon. Thanks for your patience & understanding.

Thanks,
Rohan

September 25, 2019 at 4:10 pm #4641059

idanB-2

Ok Rohan, thank, im waiting