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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 2 voices.

Last updated by Fernando 1 year, 10 months ago.

Author Posts
September 23, 2020 at 3:38 pm #7082229

Fernando

I am trying to: translate woocommerce products on a sub site

Link to a page where the issue can be seen: hidden link

I expected to see: when I click to the category, tag, attribute or product at wocommerce multilanguage editor I would like to translate the items

Instead, I got: wpml doesn't show anything in the translation editor

Screen Shot 2020-09-23 at 11.38.03 AM.png
September 24, 2020 at 11:14 am #7089875

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi,

thanks for contacting us.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Please try a compatibility test
- backup your site
- disable all plugin except WooCommerce, WPML and its addons
- switch to a default theme like TwentySeventeen
- check if the issue is happening again
- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again
- lastly, reactivate your theme

I see you are running a multisite, so I can't see all the other plugins you have on your site, but please deactivate them as well. I see stuff like WP Rocket that might be involved with this issue.

October 1, 2020 at 2:39 am #7139241

Fernando

My issue is resolved now. Thank you! after doing the compatibility test I found out there was a bug from the theme. The author released an update that fixed the issues. Thanks