[Assigned] Unable to translate site pages and receiving an authentication error

Hi there,

When reviewing your site from our side I can see that the translation managers are missing.

If possible, please test again as I have done a quick connection between your staging and live site which should ideally resolve the issue you are experiencing.

Let me know your results, please.

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

Hi there,

Is the access you shared with me staging access or production? (it looks like a production environment)

Also, I am assuming the issue is not happening on one environment or is it now happenign to both environments?

Please confirm if I can move forward with testing on the hidden link domain.

You can use bobby.k@onthegosystems.com to invite me.

Thank you for confirming, the account looks overall OK, I did locate a missconnection and was able to retriece 12,000 credits for you.

Other than that I have performed all checks and it looks OK.

Please try this:

1. Go to Plugins->Add new->Commercial tab
2. Unregister WPML and remove the old site key from wpml.org
3. Re Register WPML with a new site key

Your translations and work will not be lost as they are not saved under sitekeys.

Let me know your results, please.

Correct, yes let's try with a new key, i've seen with similar issues doing this helps reset this type of issue.

Hello!

I am experiencing the exact same error. Here are the details:

When adding a translation from the posts/pages page... clicking on the “+” icon does not open the advanced editor, it refreshes the page and displays the gear icon.

If I click on the gear icon, the URL it redirects to has the following message at the end: %26wpml_version%3D4. 8.6%26message%3DAuthentication%2Berror%252C%2Bplease%2Bcontact%2Byour%2Btranslation%2Bmanager%2Bto%2Bcheck%2Byour%2Bsubscription%26ate_job_id%3D177780709&lang=en&job_id=1981

If I go to the translations panel, try to assign myself the translation, and attempt to translate, I get this same error in French. If I already have the translation assigned and try to translate the content, the message appears in German.

I have attached images.