Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
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Hi there,
When we are attempting to access the backend we see "ERROR: Too many failed login attempts. Please try again in 11 hours." , however, that is not coming from myself or the developer working on this issue as we did not have any failed attempts (was working OK yesterday)
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dougC-3
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Could you please try to login again? I solved the issue with the login.
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dougC-3
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Let me know what time you are planning to connect and I will make sure you can login to the website.
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Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
|
Hi there,
The team was able to login successfully, thank you for that!
Our ATE team has located the issue and is working on resolving it as it looks like some sort of authentication problem coming from stored keys, we will update you as soon as I have more information but did want to keep you up to date.
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dougC-3
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Great news Bobby - Thank you very much for your attention to this problem. I really appreciate your help. Please keep me updated and let me know when this problem gets fixed so we can start the translations.
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dougC-3
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Hi Bobby - Do you have an update? When do you think this problem is going to be solved? We were considering switching to another translation plugin, Do you think this is necessary?
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Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
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Thank you for your patience, we are actively working on this with our team as it is an edge case rather than a global issue.
I dont foresee this issue being an issue much longer that it would require usign a different plugin in my opinion.
NOTE: The login is a hit and miss, right now I was logged in to review the progress and I was kicked out without being able to access again.
Is there a firewall or plugin causing this behavior?
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dougC-3
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Hi Bobby - I already reset the password for you. I'm going to ask the agency about the firewall or plugin causing this problem. Please keep me in the loop and let me know when this problem gets solved.
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dougC-3
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The agency went in and raised the threshold higher on logins and login attempts within WordPress. I hope this works. Please keep me posted.
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Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
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Thank you, it works now, it's important for us as there are also developers now involved in this case that need access to further investigate.
Thank you, again and I will update you as soon as I have feedback.
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dougC-3
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Hi Bobby - Hope you are doing well. I just wanted to know when do you think this problem is going to be solved, we have been waiting for a long time.
Many Thanks!
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Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
|
Hi Doug,
Thank you for your patience, I have been closely following up with the team assigned to this issue and we are actively working on it still.
What is holding back progress is the reproduction of this issue, unfortunately it's not the easiest occurrence to reproduce when debugging, however, there seems to be more progress as of today and I will be updating you with our results as soon as I have more feedback.
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Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
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Hi Doug,
Still working on this and will be updating you as soon as I have feedback.
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dougC-3
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Thanks for the follow up Bobby. Please keep me posted.
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Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
|
Hi there,
Are you currently using Litespeed on the site or server?
We found a connection to litespeed with a similar issue and would be good to check this as well on your current environment, unfortunately the login is not working at the moment.
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