dougC-3
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Hi Bobby,
I already created a ticket with Flywheel. I will keep you posted!
Thank you very much for your help.
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dougC-3
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Quick question. If Flywheel fixes the problem, this means we can close this case and the website will be working properly?
Many Thanks.
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dougC-3
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Can we start making changes to the Chinese content?
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dougC-3
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Hi Bobby,
Please see below from Flywheel:
Do you have a specific file on the HC2 Capital Primary you're seeing this issue with that we can use to inspect and take a closer look at?
Many Thanks.
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Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
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Hi Doug,
yes once that is resolved you will be able to use the plugin as expected.
I am following up with my team on this and get back to you
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dougC-3
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Hi Bobby,
The Chinese version of the website is back, but there are mistakes all over the website. Is this something your team is working on? We rather have the website in English only, while we fix the Chinese behind the scenes.
See example attached, the website says: HC2 version 8.5 version
Many Thanks.
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Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
|
Hi Doug,
Regarding Flywheel:
We've added a test file at hidden link that you can use to reproduce the issue independently.
The file has no WordPress or WPML involvement — it's plain PHP that simply issues a 302 redirect to a URL containing encoded characters (e.g. %2F, %26). The Location header PHP sets is:
hidden link
However, the actual Location header returned by the server is:
hidden link
The %2F encoding in the path parameter is being decoded by the server before the response is sent. This can be confirmed via curl and is visible in the response headers, which show the request passing through Flywheel and Fastly.
This is a server/hosting configuration issue and will need to be addressed on the Flywheel side.
-------------
From our side we are looking for an internal solution to handle these things so we prevent server side causing this behavior.
------------
Regarding the translation, we are not adjusting anything, you can go to WPML->languages->hide language until it's ready and finished 🙂
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dougC-3
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Hi Bobby,
It seems like the current combination of WPML, Flywheel, and CDN/routing selected by our marketing agency may be creating broader compatibility conflicts.
Which hosting/CDN environments do WPML specifically support and have successfully tested with similar configurations? Could you please recommend a tested hosting/CDN configuration for this setup?
I sent you this question via email to expedite the communication process. Our website had been attacked by bots/hackers and we need to solve this asap.
Thanks.
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Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
|
Thank you, I am reviewing this with our team and will update you as soon as possible!
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dougC-3
|
Any update Bobby?
Thanks.
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Bobby
WPML Supporter since 04/2015
Languages:
English (English )
Timezone:
America/Los_Angeles (GMT-07:00)
|
Not yet, I have followed up again with the right team and will update you shortly.
Thank you for your patience.
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dougC-3
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Thank you very much Bobby, I really appreciate your support.
I look forward to hearing from you soon.
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Giuseppe Toto
WPML Supporter since 12/2025
Languages:
English (English )
Italian (Italiano )
Timezone:
Europe/Rome (GMT+02:00)
|
Hi Doung,
I am the deputy of the WPML Plugin Lead. Thanks a lot for your patience.
I will try to handle your ticket and help both you and us find a workaround and a final solution.
First of all, I need to reproduce your issue and see I can apply some quick workarounds, but I can’t access your website.
- When I opened the login page for the first time, hidden link, I saw the error “Too many failed login attempts”, even though it was my first attempt. Please see the screenshot.
- If I click Log In, I can access the admin area for a few seconds, but then I am redirected back to the login page.
- Now I can’t access it anymore.
- I also read from your side that you are being attacked by bots, so this may be related.
Could you check this, please?
Secondly, this is outside our scope, but I would like to see whether we can apply some custom rules to your Cloudflare services to apply a quick workaround for your specific case. Could you share access with us? I will make the next reply private.
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dougC-3
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Hi Giuseppe,
If you don't have access to Flywheel (not just WordPress site), please send me your email address and I will add you as a collaborator.
If you or Bobby already have access to Flywheel, and are experiencing the failed login attempts, the workaround is:
In FlyWheel, access the HC2 Capital Primary project.
Click the Advanced tab and then the Reset Attempts button.
Click the WP-Admin button to automatically log in.
Please let me know if you need anything else from me.
Best.
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dougC-3
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Hi Giuseppe - We added you as a collaborator in Flywheel.
I will follow up with the agency about giving you access to Cloudflare.
Thanks,
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